Talk to sales Try for Free
Ahwan Ghosh

Ahwan Ghosh

Associate

Followers of Ahwan Ghosh217 followers
location of Ahwan GhoshKolkata, West Bengal, India

Connect with Ahwan Ghosh to Send Message

Connect

Connect with Ahwan Ghosh to Send Message

Connect

  • Timeline

  • About me

    Application Engineer at Edifixio| Handling Critical Incidence| Acknowledging Reproducing & Assigning Tickets| Providing Resolution by Troubleshooting| Contacting Team for Code Level Changes| Monitoring for Alerts

  • Education

    • Barapada School of Engineering and Technology

      2010 - 2013
      Diploma Electronics and Telecommunications 71.1%

      I have completed my Diploma in Electronics and Telecommunication in the year, 2013 from Barapada School of Engineering and Technology under the State Council for Technical Education and Vocational Training, BBSR, Orissa

    • Sainik School Purulia

      2006 - 2007
      10th Standard Board 59.8%

      Activities and Societies: I was an active participant in school sports and activities like, marching, hockey, hurdle, football. I have passed my Secondary School Examination, 2007 from Sainik School Purulia under Central Board of Secondary Examination with subjects English, Science, Mathematics, Bengali and Social Science.

    • Bengal Institute Of Technology

      2013 - 2016
      Bachelor of Technology Electronics and Communication 6.66 CGPA

      Activities and Societies: I was active in an inter-college football tournament while studying in this institution. I have completed my Bachelor of Technology in Electronics and Communication in the year, 2016 from Bengal Institute of Technology under Maulana Abul Kalam Azad University of Technology.

  • Experience

    • Wipro

      Apr 2017 - Aug 2017
      Associate

      Technical Voice Support Associate for Laptop in the domestic process.Job Responsibilities: - Providing technical support to customers for laptops by providing proper troubleshooting for the issues. - Providing follow-ups to the customer until the issue is resolved. - Providing help to the customer regarding payment related issues. - Helping customers with warranty related issues. - Assigning technical engineer to visit the address provided by the customer if needed. - Escalating the case and helping the customer with the issue. - Cross-selling of a few products. Show less

    • Amazon

      Apr 2018 - Apr 2019
      Associate

      Customer Service Associate in three operating units in amazon.com, amazon.ca and amazon.in for both voice and non-voice processes.Job Responsibilities: - Helping customers with every E-commerce related issue like-: > Delivery > Payment > Refund/ Replacement etc. - Escalating issues to give a resolution to the customer. - Used SQL and Microsoft Office to keep customer data and for follow-ups.

    • Edifixio

      May 2019 - now

      Worked for various client projects, providing in-depth support.Job Responsibilitiesies:- Acknowledging tickets.- Reproducing tickets.- Assigning tickets.- Handling Critical Incidence. - Providing deeper resolutions and performing requests for the client.- Contacting the concerned team if code level changes are needed and the operations team for infra related changes.- Monitoring of different dashboards for alerts and resolving the alert as soon as possible by setting up bridge calls with different teams in concern and engaging the concerned authority when needed. Show less Worked for various client projects, providing support.Job Responsibilities:- Acknowledging tickets.- Reproducing tickets.- Assigning tickets.- Providing resolutions and performing requests for the client.- Contacting the concerned team if code level changes are needed and the operations team for infra related changes.- Monitoring of different dashboards for alerts and resolving the alert as soon as possible by setting up bridge calls with different teams in concern and engaging the concerned authority when needed. Show less

      • Application Engineer

        Apr 2021 - now

      • Associate Application Engineer

        May 2019 - Apr 2021

  • Licenses & Certifications

    • IBM Cloud Essentials V3( Powered by IBM Developer Skills Network)

      Cognitive Class
      Mar 2022
      View certificate certificate

    • Introduction to Cloud ( Powered by IBM Developers Skills Network)

      Cognitive Class
      Jan 2022
      View certificate certificate

  • Volunteer Experience

    • Student

      Issued by SUPW on Apr 2002
      SUPWAssociated with Ahwan Ghosh

    • Student

      Issued by National Cadet Corps on Apr 2002
      National Cadet CorpsAssociated with Ahwan Ghosh