Perry Pak

Experience

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  Telstra

  Oct 2007 - Nov 2015

  Assistant Manager

  - Act as Service Desk Manager to lead Global Service Desk Team to provide support across 12 countries around 800 users- Manage of incoming tickets to ensure timely and appropriate end users service- Design and implement standard operational procedure to meet SLA- Standardize multiple AD environment and maintain corporate OS image- Design and provide IT Service training to new and existing users- Establish Service Desk Metrics, delivering statistical reporting on monthly basis- Act as project manager for different IT system & network projects Show less

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  Fubon Bank (Hong Kong) Limited

  Nov 2015 - Jan 2018

  Senior Engineer

  - Design, enhance, upgrade and maintain Windows server and client OS infrastructure to meet company business needs and HKMA security requirements - Act as Project Manager to Rollout and migrate various IT system such as MDM, Citrix, SharePoint, Patch Management, Corporate OS Image, Remote Tools…etc.- Design and establish process workflow in IT department to optimizing levels of productivity and sustaining overall project success- Supervise and Support System Engineer on user support to meet SLA Show less

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  IBM

  Jan 2018 - Jan 2021

  Security Services Specialist

  - Full stack SME on Privilege Identity Management by Thycotic Secret Server(TSS)- Engage Customer on Business Use Case analysis, PoC Demo and presentation for solution Design, Implementation and Service Delivery. - Define the Security Standard Based on Compliance Requirement for managing Privilege ID - Maintain the Thycotic Secret Server Infrastructure with HA/DR approach and cope with different environment- Evaluate New PIM feature to enhance security measurement- Maintain and Operate IAM solution by AccessHub, Monitor Identity governance and Administration- Maintain Security Operation for SIEM, Access Control, Vulnerability Assessment and Remediation Show less

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  A.S. Watson Group

  Mar 2021 - Apr 2021

  Techical Project Manager

  - Plan and execute the projects, set goals, milestone and project success criteria with clear direction- Deliver technical implementation and configuration to ensure all requirements are delivered- Liaise with vendor/IT service providers regarding technical issues and setup IT solution- Work closely with technical leaders on the delivery, understand/facilitate technical discussion with various teams and help support and resolve impact- Recommend approach to successfully deliver the required business functionality Show less

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  FWD Insurance

  May 2021 - now

  Manager, Identity and Access Management

  - Ensure smooth operation of identity and access management throughout the user profile lifecycle management for all enterprise systems- Establish and Manage a team of 5 to support ~1800 users provide effective IAM operation model and process- Adopt and onboard enterprise tools(e.g. sailpoint, CyberArk, OKTA) to facilitate IAM operation and ensure to meet Group security governance standard- Perform regular review to develop security as a service approach to enhance service level and user experience- Collaboration work with Group, Vendor, Senior Stakeholder, BU internal audit to perform annual user access review, timely resolution of Audit issue Show less