Aslam Khan

Experience

• 

  Wipro Infotech Ltd

  Nov 2010 - Jul 2016

  Network engineer

  • Provide Technical Support for Student and Client Compaq/HP Products (Desktops/Printers/Routers)• Handling Escalations and providing technical inputs for Customers• Lead the team functionally and technically• Resolving the Operating system related issues• Resolve client problems and queries in an effective and timely manner.• Escalate all high severity problems to the appropriate technology group.• Configuring Outlook Mail Clients.• Troubleshooting the Virus, windows corruption related issues.• Troubleshooting the desktop and server related Hardware issues.• Assembling desktop Computers and configuring Peripherals.• Maintaining and Updating the System and Network assets.• Network Monitoring and Troubleshooting.• Cyberoam Firewall Configuration, Monitoring and Troubleshooting.• Kespersky Antivirus support.• Support and Monitoring logs of Cisco Switches and Routers.• Support of Access point with Barcode Scanner. • Take the servers backup.• Support of Email Client Outlook Ex. & MS outlook with backup.• Operating System and Software Support.• Installation, Configuration and Troubleshooting of Printer Server and Network Printer.• Installation, configuration and troubleshooting of Software and Hardware support.• Desktop and laptop Support.• Remote help and troubleshooting via Remote Desktop and Team Viewer. Show less

• 

  Wipro InfoTech Gurgaon

  Jul 2014 - Aug 2016

  System Administrator

  Provided Desktop L2 Support to Custom officers and much more courier companies and managed there day to day routine to resolve open incidents and Service requests within a timely manner and interaction with OEM vendor for log the case and resolve the issues within SLAs also support thier application layer support to end users .

• 

  SEZ HCL Technologies Ltd.

  Aug 2016 - May 2022

  Senior Engineer
• 

  HCLTech

  Jan 2021 - now

  Working as IT Lead, Providing IT support to more 6000+ users. Working with 13 FMS engineers and looking after entire IT-Operation part of Tower-4, HCL Technologies, SEZ campus Noida. Co-coordinating with project for their expansion and new requirement also work on new project setup. Regularly meet Project Lead and communicate them for any upcoming maintenance and Downtime activity scheduled and solve their query, Responding to the mails from different users and stake holders. Provide support to more 50 + VVIP users. Focus on IR and SR ticket to get resolved within SLA timelines and assisting the team members in closing their issues to meet the SLA timelines. Show less

  • Technical Lead

    Nov 2022 - now

  • Technical Lead

    Aug 2016 - now

  • Assistant Manager

    Jan 2021 - May 2022