Vishal Babuta

Experience

• 

  Satya Technologies

  Mar 2002 - Sept 2005

  Entrepreneur

  As a part of family enterprise, I was dedicatedly involved in all aspects of business starting from lead generation to sales, marketing and post sales activity. My key focus area was related to post sales support to the existing and the upcoming clients.

• 

  Airtel

  Sept 2005 - Sept 2006

  Customer Support Engineer

  - Incident Management

• 

  Orange Business

  Nov 2006 - Jul 2018

  As a skilled Change Manager, I have consistently driven organizational success by implementing effective change management strategies. My focus on risk assessment, stakeholder coordination, and data-driven decision-making has helped organizations navigate complex transformations smoothly.Key Contributions:✔️Conducted comprehensive risk assessments and impact analyses for WAN-related changes, ensuring successful change implementations while minimizing potential disruptions.✔️Utilized the 8D and nested 5 why approach to perform Root Cause Analysis (RCA), identifying underlying issues and implementing process enhancements to optimize functional efficiency.✔️Led end-to-end Service Management for a critical World Wide Data Center, guaranteeing uninterrupted services and delivering exceptional customer experiences.✔️Spearheaded weekly Change Advisory Board (CAB) meetings, effectively coordinating emergency sessions for urgent and high-impact changes, prioritizing seamless transitions.✔️Facilitated productive meetings, project reviews, conference bridges, and online collaborations to foster cross-functional communication and alignment throughout the change process. Show less As an Operations Manager for Extended Fault Management at Orange Business Services, a renowned global provider of connectivity services, I led a team of dedicated L2 engineers in restoring network connectivity for enterprise clients. With an unwavering commitment to excellence, we ensured uninterrupted business operations for over 90 customers across the globe.🚀 Key Contributions: ✔️ Coordinating fault management activities to swiftly restore network connectivity, exceeding customer expectations. ✔️ Meeting and surpassing SLAs, achieving key performance indicators such as Mean Time to Repair and Average Outage Duration. ✔️ Recruiting, training, and go-live implementation for a highly skilled team of engineers. ✔️ Ensuring team productivity and adherence to operational targets, optimizing performance. ✔️ Providing regular feedback and performance reviews, fostering a motivated and high-performing team. ✔️ Cultivating a culture of minimal attrition, enabling continuity and long-term success. Show less As a Team Leader for Incident Management at Orange Business Services, I played a pivotal role in ensuring seamless connectivity for enterprise customers. Leading a team of 10 talented L2 engineers, I drove incident resolution, met SLAs, and ensured customer satisfaction through exceptional service delivery.🚀 Key Achievements: ✔️ Recruiting, training, and onboarding a high-performing team of engineers. ✔️ Restoring network connectivity within agreed SLAs, maximizing customer uptime. ✔️ Meeting key performance indicators, including Mean Time to Repair and Average Outage Duration. ✔️ Cultivating a productive and motivated team through regular feedback and reviews. ✔️ Minimizing attrition rates and creating a healthy work environment for enhanced team performance. ✔️ Collaborating closely with cross-functional teams to deliver exceptional customer experiences. Show less In my role as an Incident and Problem Management Sr. Specialist, I leveraged my technical expertise to manage escalated incidents and drive effective problem resolution. With a focus on delivering high-quality support, I ensured seamless operations and customer satisfaction.🚀 Key Responsibilities: ✔️ Managing both technical and process-related escalated incidents, ensuring timely and effective resolutions. ✔️ Collaborating with cross-functional teams to identify and resolve complex problems. ✔️ Leveraging strong analytical skills to investigate and diagnose issues, implementing sustainable solutions. ✔️ Contributing to continuous improvement efforts, optimizing processes and enhancing service delivery. ✔️ Providing exceptional customer support, addressing inquiries and issues with professionalism and empathy. Show less

  • Change Manager

    Aug 2016 - Jul 2018

  • Operations Manager Extended Fault Management, Orange Business Services

    Dec 2013 - Jul 2016

  • Team Leader, Incident Management at Orange Business Services

    Sept 2008 - Dec 2013

  • Incident and Problem Management Sr. Specialist

    May 2008 - Sept 2008

  • Customer Technical Specialist

    Nov 2006 - May 2008
• 

  ORACLE SOLUTION SERVICES (INDIA) PRIVATE LIMITED

  Jul 2018 - now

  Sr. Manager IT Operations

  Joining forces with Oracle Solution Services (India) Private Limited, a global technology leader, I have passionately led IT operations to deliver seamless solutions for our esteemed clients. As a senior manager, I am dedicated to driving operational excellence and ensuring the smooth functioning of critical systems, maximizing business success.🚀 Key Contributions: ✔️ Oversee a team of dedicated professionals, fostering high productivity and adherence to service level agreements. ✔️ Set up, exceed and meet key performance indicators, driving functional success and surpassing organizational goals. ✔️ Program Manage key initiatives using Agile Project Management techniques, enabling efficient execution and timely delivery. ✔️ Mentor and empower young and upcoming team managers, equipping them to drive impactful business initiatives. ✔️ Foster regular interaction with cross-functional management teams and leadership, aligning business requirements and building strong, cohesive relationships. ✔️ Collaborate with the tools and automation team, optimizing operational tools for enhanced team efficiency and enabling focused service restoration. ✔️ Work closely with upstream service teams' leadership, optimizing processes and ensuring operational success. ✔️ Maintain accountability for compliance with functional tools, ensuring adherence to industry standards and regulations. ✔️ Drive business growth by onboarding new business, leveraging our team's exceptional operational support across multiple platforms. ✔️ Cultivate a motivating work environment through regular feedback, promoting a positive and collaborative culture. Show less