Tracy Mead

Experience

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  Starbucks

  Oct 2004 - Jan 2007

  Store Manager ⁜ Operations ⁜ Leader

  Created and maintained Starbucks Experience for customers. Promoted culture, values, and mission. Oversaw daily operations. Secured $1M+ in annual sales. Guided and trained staff. Ensured quality standards and customer service. Implemented and maintained policies.▸ Safeguarded positive customer experiences through operational excellence, staff training, anticipation of needs, and continual environment evaluations, standards, and improvements. ▸ Retained 18+ employees by communicating expectations, welcoming diversity, positively reinforcing successful performance, coaching, and providing timely feedback. ▸ Delivered timely, accurate, and quality beverage orders by maintaining quality ingredients, managing inventory, hiring, training and mentoring baristas, and following Starbucks Standards to achieve repeat customer business and operational excellence. Execution of regular sales promotions.▸ Partnered with shift teams, including organizing opening and closing duties, focusing on customers first, and inspiring positive morale and culture.▸Achieved $28,000 in coffee sales in one day while delivering legendary customer service and supporting shift teams. Show less

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  ELTC - Education & Life Training Center

  Jul 2007 - Jan 2015

  Executive Director ⁜ Business Development ⁜ Community Collaborations

  Selected to revitalize 48-year-old organization after leadership changes, winning over alienated staff, formalizing operations, reducing reliance on grant funding through donor development/relations, and driving program innovation through quality improvements, data collection, and evaluation initiatives within the organization.Strengthened nonprofit mission and education options. Represented organization to community, businesses, and other organizations. Oversaw teams. Led fundraising and generated community support. Set clear objectives and communicate. Partnered with community and organizations. Reported to board of directors. ▸Delivered results by developing mission-aligned vision and short- and long-term strategies while translating goals into team and staff deliverables.▸Expanded community outreach through awareness campaigns, forming mutually beneficial relationships, and creating programs supporting diverse economic classes. ▸Advocated for Bridges out of Poverty processes and initiatives. Gained Trainer certification for Bridges out of Poverty.▸Hired and developed 18+instructional and program staff, teachers, and managers by providing clear goals, mentoring, monitoring milestones, setting organizational culture, and leading with sense of mission-aligned purpose to fuel organizational growth.▸Nurtured lasting relationships, partnerships, and community awareness by offering viable education and job-ready resources.▸Embraced innovation and welcomed new approaches aligned with infrastructure, budget, and transformational efforts.▸Supported workforce, education, and community resource policy initiatives. Interacted with local, regional, state, and national officials. Show less

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  Project Self-Sufficiency of Northern Colorado

  Jan 2015 - now

  Chief Executive Officer ⁜ Mission-Driven Strategies ⁜ Community Development and Economic Mobility

  ▸Delivered operational efficiency and expanded programs, business management, and team accountability through mission and values-focused organizational transformation that included unification of team efforts, facilitation of crucial conversations, and injecting culture of excellence. ▸Advanced mission-based services, including scholarships, rent assistance, mental health care, childcare, and other resources supporting education for single parents.▸Boosted organization alignment with local workforce development and funding partnerships, and community resources.▸Unlocked organization potential through infrastructure development, process alignment, understanding community needs, managing finances, and building trusted networks. ▸Mitigated risks by identifying vulnerabilities, understanding community and client needs, creating infrastructure framework, and working with board of directors (19 members) and staff, resulting in increased organizational funding and expanded services.▸Elicited or fostered team respect—12 staff—by welcoming diversity and creativity, building culture of inclusion, facilitating productive meetings, encouraging teamwork, setting clear objectives, inspiring, coaching, and offering professional development options. ▸Addressed community disparities during COVID-19, safeguarding pathways out of poverty with increased services and support for 150+ families and 280+ kids.▸Fueled awareness by serving as organization advocate, partnering with organizations, expanding workforce capacity, and collaborating with community leaders. ▸Grew funding and annual donations through targeted stewardship, creating plans, leveraging robust network, and sharing goals to alleviate regional poverty. Show less