Vaidyanathan R

Experience

• 

  Tata Consultancy Services

  Nov 2011 - Dec 2018

  • Executed legacy to ERP migration as part of digital enterprise transformation program for a leading UK retailero Transformation of supply chain processes and material master data functions to SAP and JDA software• Maintained business continuity in order fulfilment and inventory management functions using SAP IS Retail • Provided resolutions in SAP ECC to users across 1000 stores and 15 warehouses for IT system issues in:o Order creation, goods dispatch, shipment and delivery processing and receipt transactionso Reconciliation of stock-on-hand and stock-in-transit variances between legacy and enterprise systems • Delivered bug fixes using agile methodology to stabilize system interfaces after a large ERP transformation • Implemented automation use cases in IT restructuring of retail business units, departments and categories • Spearheaded development and testing services with business IT operation in a global delivery model Show less • Led an 8-member team for 24x7 IT service operation in incident, problem, change and risk management • Delivered hyper care support during peak retail season achieving customer satisfaction index more than 90% • Reported business leaders in a regular basis on critical issues and system improvements across IT landscape• Collaborated with cross-functional team for IT upgrades and enhancements including dashboard development• Managed material pricing and electronic data interchange (EDI) with 3rd party logistics for a leading retailer• Reduced critical issues by 25% through automation alerts and system fixes, saving 30 hours FTE per month• Achieved 100% SLAs on recovering batch failures and resolving critical issues in a service transitioned project Show less

  • Information Technology Analyst

    Mar 2014 - Dec 2018

  • System Engineer

    Nov 2011 - Feb 2014
• 

  Atos Syntel

  Mar 2020 - Apr 2023

  Senior Consultant

  • Recommend digital adoption and digital transformation solutions for retail and logistics business requirements • Design custom integrated solution elements and service delivery model for business processes and functions• Offer solution strategy based on understanding current and future mode of operation for RFP, RFI responses • Develop Product vision, use cases, functional requirements, GTM strategy for retail and logistics portfolio • Create strategic sales and proactive offering materials for business acquisition and development opportunities• Prepare Point-of-view (POV) and Proof-of-concept (POC) for adoption of SAP, Cloud, IoT technologies in Retail • Participate in improving SAP IS Retail practice through enterprise application modernization expert community • Provide thought leadership and market insights to evolve growth strategy for retail and logistics digital offerings• Contribute win theme content and framework for industrialized solution offerings and delivery propositions• Co-ordinate with stakeholders across sales, account management and technical experts for solution strategy Show less

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  EY

  Apr 2023 - now

  Senior Consultant