Prasoon Kiran

Experience

• 

  Alight Solutions

  Aug 2022 - now

  Payroll Associate

  • Client and Vendor Relations Management: Acted as the primary point of contact and liaison between local and third-party vendors (TPV), Alight, and esteemed global clients such as Shell, Samsung, 3M, Maersk, etc.• Compliance and Quality Assurance: Ensured adherence to SOC1 and GDPR standards, maintaining stringent quality control measures.• Performance Monitoring and Management: Managed and monitored monthly metrics including CPI, KPI, and SLA performance, proactively addressing any deviations.• Analysis and Improvement Initiatives: Conducted Payroll Post-mortems, RCA reviews, and led the implementation of Corrective and Preventive Actions (CAPA) to optimize processes.• Process Optimization and Documentation :Established payroll controls and meticulously maintained the country solution workbook to streamline operations.• Ticket Management and Support: Assisted HRX in managing tickets, encompassing creation, classification, and timely follow-up to ensure alignment with timelines, expectations, and SLAs.• Data Monitoring and Exchange Facilitation:Monitored data flow and information exchange between clients and TPVs via Payroll Exchange (PEX), ensuring adherence to agreed-upon payroll calendars.• Project Execution and Escalation Management :Contributed to go-live projects utilizing JIRA and SAP for multiple clients, and effectively managed escalations from clients and partners in Business as Usual (BAU) activities. Show less