Experience

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  Bose corporation

  Jun 2014 - Aug 2014

  Sales intern

  - Proactively acknowledged, greeted, and assisted customers in the store.- Built and maintained internal and external customer satisfaction.- Assisted supervisors in identifying and resolving issues in the store.- Maintained sales & stock records for inventory control.

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  Namshi.com

  Aug 2015 - Nov 2015

  Operations intern

  - Spearheaded packaging line improvement and formed a cross-functional committee with merchant partners to improve efficiency. The focal point of contact for compliance regarding accumulated returns.- Refurbished existing DRS system for efficient operation, distribution, and warehouse leadership.- Collaborative management to strategize ways to increase SKUs and consequently increase sales.- Enhanced team capabilities for profitable six sigma operations and lean supply chain.

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  Wadi.com

  Dec 2015 - Apr 2018

  In-house ecommerce specialist

  - Managed a B2B2C e-commerce trading platform for Wadi.com worth AED 44 million.- Managed the order fulfillment processes for retail accounts that generated AED 100 million in annual revenue.- POC for Dropship and JIT vendors, to ensure improvement in order fulfillment.- Assisted with daily financial reporting, inventory control, and compliance.

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  Al-futtaim

  Sept 2018 - Aug 2019

  Accounts payable associate

  - Recorded journals for General Ledger & Intercompany transactions.- Reconciling accounts and ensuring an accurate record of entries. - Gathered, prepared, and consolidated the monthly data generated from all ledgers.- Handled monthly closing and reported group financials to the Financial Controller.- Assisted the Financial Controller in audit and handled the functional setup of the financial system in ensuring compliance with relevant standards.

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  Firstcry.com (brainbees solutions pvt. ltd.)

  Aug 2019 - now

  Assistant manager - drop ship operations

  - Heading the dropship team of 2 members, reporting to the regional manager on a regular basis.- Assisted in analyzing and improving the efficiency of the online sales process, resulting in a 15% increase in sales revenue.- Monitored and maintained inventory levels to ensure product availability and prevent stockouts, reducing backorder rates to 5%. - Collaborated with the customer service team to address customer complaints and resolve issues, resulting in a 95% satisfaction rate.- Conducted market research and analyzed customer data to identify trends and opportunities, providing insights that informed business decisions.(EG. Intoducing JIT / Warranty services)- Managed the order fulfillment process, including picking and shipping products to customers, achieving an average order processing time of 48 hours.- Assisted in developing and implementing standard operating procedures (SOPs) to streamline ecommerce operations and improve overall efficiency.- Coordinated with the marketing team to plan and execute promotional campaigns that increased website traffic.- Provided regular reports to senior management on key performance metrics, such as sales, inventory, and customer satisfaction.- Maintained a working knowledge of ecommerce platforms and software, staying up-to-date with industry trends and best practices.- Contributed towards adding a new stream of revenue for the company by introducing assembly services. - Heading the assembly services team of 3 members, providing key inputs towards the operational design of a custom software catered towards assembly servicing alone. Show less