Experience

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  Landover aviation company ltd

  Apr 2005 - Aug 2005

  Admin./human resource officer
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  Equitorial trust bank limited.

  Sept 2008 - Sept 2011

  Cash/fund transfer officerapr

  Track Record:๏ Managed branch's cash operations and prepared daily cash flow projections based on cash inflow and outflow.๏ Resolved bottlenecks and service failure in the course of processing daily fund transfers and transactions.๏ Processed 10+ payments via MoneyGram/western union and resolved customers’ complaints & concerns.๏ Ensured vault and reserved cash movements differences are resolved. Planned the delivery and collection of cash

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  Sterling bank plc

  Oct 2011 - Oct 2015

  Significant Achievements:1. Contributed to the Improved unit and team performance by devising in-depth process metrics and productivity.2. Analyzed daily operational metrics to monitor operational efficiency and Improve performance.Track Record:๏ Oversaw ATM operations, accounts opening, revenue collections, non-financial transactions, credit, and assets.๏ Ensured the effectiveness analysis of various channel trends and performance to identify greater efficiencies.๏ Resolved discrepancies, performed cash & other accounts reconciliation, & supervised inward/outward clearing.๏ Managed operating budgets, spearheaded operations planning & development, & coordinated activities delivery. Show less

  • Head, Channel Operations

    Feb 2014 - Oct 2015

  • Customer Service Officer

    Oct 2011 - Jan 2014
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  Stanbic ibtc bank plc

  Nov 2015 - Aug 2021

  Head, service support

  Significant Achievements:1. 1. Achieved cost savings for 2 branches through cost-optimization techniques from January 2016 till August 2021.2. Executed operational strategies that optimized company and asset growth .3. Implemented processes that boosted long-term business success and increase profit levels 4. Evaluated, developed, and analyzed business methodologies and processes that implemented and proactively enhanced cost-effective operating procedures.Track Record:๏ Review operating procedures, provide top-notch customer service, and coordinate HR paperwork.๏ Ensure prompt rendition of management and statutory returns (FIRS, VAT, Money Laundering, etc.).๏ Prevent income leakages—experience in financial support, general bank administration, and operations.๏ Assist with development, execution, implementation, talent acquisition, recruitment, and maintenance.๏ Reduce and control branch expenses; experience in budgeting, cost control, and business administration.๏ Spearhead the day-to-day service operations; directed/supervised 5+ team and managed their deadlines.๏ Provided guidance and leadership to 20+ branch team; managed their performance, deadlines, & output.๏ Experience in relationship management, fraud detection, cash operation, & assets custodianship. Show less

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  Stanbic ibtc bank

  Sept 2021 - now

  Branch service manager