Irena Grlic

Experience

• 

  Maillot Baltex

  Jan 1999 - Jan 2000

  IT Support Specialist

  • Developing and running of the various scenarios for applications testing (AS400)• Identifying, reproducing and recording reported incidents• Designing reports based on business needs for different departments• Ad hoc Inquiries (Query400, SQL, MS Access)• Providing application support to end-users • Creating of various functional documentation and guides for end-users• Assisting the AS400 administrator: creating users, permissions, backup• Designing and mapping shipping labels (AS400- T.L. ASHFORD) Show less

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  B2B2C inc.

  Apr 2001 - May 2001

  Programmer Analyst (Internship)

  • Programming GUIs (ASP)

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  At Pac Auto Parts Inc.

  May 2002 - Oct 2007

  IT Coordinator

  • Analysing enterprise business requirements in information technology environment• Coordinating projects of the purchase and the installation of computer software and equipment • Collaborating with various business partners of the company• Negotiating and monitoring maintenance contracts for software and equipment• Finding and purchasing IT supplies• Insuring data quality and integrity• Extracting and analysing data for supporting business needs: SQL, reports, etc.• Improving and automating tasks and business processes• Administrating AS/400 system: backup, PTF installation, OS upgrade• Administrating Network (Windows Server 2003)• Managing IT security: creating users, permissions and access• Providing application support to end-users• Providing technical support for desktops, terminals and printers issues• Creating of various functional documentation, guides for end-users and, training Show less

• 

  Cascades

  Nov 2007 - now

  • Analysis of functional requirements necessary for data conversion processes• Writing of functional specifications documents for the design and improvement of Data Services tools for extracting, processing and loading data for PtP objects• Elaborating and running unit and integrated tests scenarios for new or of the existing improved tools • Applying and adapting tools for Master Data standards requirements, fit-gaps, etc.• Manipulating, cleansing, validating and processing data using Excel, SQL, LSMW, idocs.• Creating links between data in SAP and Legacy (AS400) via xRef interfaces (R/3 iWay)• Insuring quality and integrity of all loaded data into SAP for PtP objects (Vendors, PIR, MRP, Tariff Zones, Inbound Deliveries Costs Conditions, etc.)• Collaborating with Development, Master Data, Corporate Purchases Group, Business and Functional Analysts teams • Managing simultaneously several waves of large SAP implementation – Team Lead for PtP data converting objects• Providing Hyper Care support to end-users in implemented units after Go Live Show less • Determining priority and assigning user requests from various SAP modules • Providing second level support on the enterprise solution for SAP SD and MM modules • Identifying and resolving incidents according to established standards (SLA, business processes)• Writing detailed documentation of incidents and applied solutions• Collaborating with various SAP implementation projects, operations and development teams• Collaborating with internal and external partners• Participating in development of standards and service improvement Show less

  • SAP Data Conversion Analyst

    Jan 2014 - now

  • SAP Application Support Specialist

    Oct 2012 - Dec 2013

  • Programmer Analyst, Application Support

    Nov 2007 - Sept 2012