Chance Kendall

Experience

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  CK Performance Horses

  Jan 2008 - Dec 2019

  Owner

  Utilizing my multifaceted skill set, I set sales targets, profitability forecasts, and operational goals to maximize productivity. In addition, I certified long-term company success by organizing work responsibilities and assessing completed assignments and meeting set targets. Key Accomplishments:► Headed continuous improvements by executing company-wide programs, contributing to expanding scope of organizational services and customer base. ► Assessed underperforming areas and generated strategic solutions by leveraging existing tools and resources.► Managed all facets of equine services business, including training, sales, event management, and rehabilitation. ► Acquired skills essential for growth and client engagement, including accounting, marketing, and customer service. ► Administered production of large-scale competition events, resulting in growing attendance year over year, improved customer retention, reduced costs, and enhanced overall customer satisfaction and ratings. Show less

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  Rocky Mountain West Telecom, Inc.

  Mar 2013 - Nov 2016

  Project Manager

  As a multi-skilled professional, I liaised with several municipalities, counties, TxDOT, and waterways to obtain permits and foster productive relationships for future projects. Additionally, I introduced start-to-finish process of managing new job types (Dive and Details), including overseeing vendors, direct reports, and project deliverables. Moreover, I led permitting department on four multimillion-dollar projects across Texas.Key Accomplishments:► Augmented operational efficiencies, which resulted in mitigating end-to-end labor requirements by more than 50%. ► Streamlined project tracking processes and improved communication by effectively relaying information to clients and internal officers, resulting in reducing excessive email communication by 50%. ► Expertly reviewed, escalated, and shortened invoicing cycles from six to eight weeks to four weeks. Show less

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  Comcast

  Nov 2016 - Jun 2019

  Construction Specialist

  In my role as Construction Specialist, I evaluated plans of building structures and civil construction to identify and segregate components qualifying for accelerated depreciation rates. Moreover, I oversaw contractors' payment applications, construction costs, and building components.Key Accomplishments:► Completed system rebuild project valued at $74M annually in accordance with set protocols and guidelines. ► Mitigated temporary solutions and rework costs by reducing power supply installation intervals from six to two months. ► Collaborated with Comcast Corporate as division representative to create, launch, train, and transition users on custom Salesforce-based CRM platform. Show less

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  Zayo Group

  Jul 2019 - Jun 2020

  OSP Project Manager

  As a dynamic professional, I interfaced with leadership and fellow project managers to enhance utilization of company’s CRM in order to provide optimal and impactful reporting utilized in key decision-making. Furthermore, I assessed risks and took necessary steps for mitigation, and reported to senior management. To implement plans and optimize operations, I supervised projects from conceptualizing ideas to devising project strategies as per established methodologies. Key Accomplishments:► Spearheaded various large-scale projects worth from $100k to $7m, including vendor selection, contract negotiations, business partner management, delivery forecasts, and quality assurance and control. ► Directed process enhancement for final deliverables, reducing outstanding tasks for both vendors and internal employees by over 80% and reducing delivery interval from 6 months to less than 30 days on average. Show less

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  PhaseLink Utility Solutions

  Jul 2020 - Nov 2021

  Program Manager

  Leveraging my industry expertise, I implemented time tracking infrastructure to provide quantifiable labor cost data to accounting, utilization rates to management, and feedback to leadership’s forecasting predictions, facilitating seamless flow of operations. Moreover, I conducted company’s eNPS surveys to measure employee satisfaction levels and deliver leadership with measurable employee experience data. Key Accomplishments:► Led title and project realignment to define roles, responsibilities, requirements, career paths, average salary ranges, and hierarchy structure, providing clarity for employees and leadership. ► Defined back-end project management for multiple departments, interfaced with 75% of company clients, and directly managed projects contributing to 95% of Q4 Revenue. ► Delivered meaning reports with relative data that was not possible with current systems by redefining entire project, employee, and invoicing tracking/management processes. Show less

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  Triumph Gear Systems, Inc.

  Nov 2021 - Apr 2023

  Program Manager, Manager - Pricing and Proposals

  Rebuild customer relationships on past due programs by clarifying communication, determining optimal path forward, mitigating risk, and efficiently leverage team capacity against customer demands. Lead a cross-functional High Performance Team from the ground up with strategic vision, creating documented processes and workflows that previously did not exist.Key Accomplishments:► Restored customer faith from two programs by improving overall communication and execution of work. Both customers gained enough confidence to no longer require weekly leadership escalation calls.► Took a new, cross functional team to HPT of quarter within 6 months.► Reduced backlog of past due proposal from over 170 to 18 within 12 months. Show less