Mariusz Hendzel-Woźniak

Experience

• 

  Atena Usługi Informatyczne i Finansowe S.A.

  May 2018 - Aug 2018

  Junior Service Desk Specialist

  * Telephone/E-mail 1st line of users support * Troubleshooting of Windows 7/10 desktops and software * Managing tickets and caring about SLA

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  BEST SA Capital Group

  Oct 2018 - Jun 2019

  Junior IT Specialist

  * 1st line of IT support* VIP’s support (CEO’s, vice chefs etc.)* receiving and managing ticktes from users via telephone or jira* troubleshooting of Windows 7/10 desktops, printers, hardware and software (like MS Office/Adobe Reader/GlobalProtect/McAfee/IE/Mozilla Firefox/Google Chrome/VMWare)* reparing and modyfing desktops and laptops (like changing ram memory, hard disk, batteries etc.)* managing accounts in AD (locking/unlocking, changing passwords, creating new accounts, adding groups etc.)* managing McAfee Antyvirus and Encryption* managing licenses and computers and being responsible for validating resources* caring about contact with external support teams and l2 of internat support Support for Polish and italian users (in english) Show less

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  Asseco Poland

  Aug 2019 - Oct 2022

  * 1st line IT support for system users* receiving, monitoring and troubleshooting tickets via jira and HPSM * troubleshooting Windows 10 systems * managing access to client systems * creating documents, FAQs and training new employees* taking care of e-mail and Jira tickets* caring about SLA and monitoring it * cooperating with L2 to resolve user problems* answering users and PM to their questions about tickets Support for Polish users

  • Service Support Specialist

    Feb 2022 - Oct 2022

  • Junior Service Support Specialist

    Aug 2019 - Feb 2022
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  Winning Moves Polska

  Nov 2022 - now

  IT Helpdesk Specialist / Specjalista ds. Wsparcia informatycznego

  IT Helpdesk :* 1st line of IT support* VIP’s support (CEO’s, vice chefs etc.)* receiving issues from users* troubleshooting of Windows 10/11 desktops, printers, hardware and software (like MS Office/Adobe Reader/IE/Mozilla Firefox/Google Chrome)* reparing and modyfing desktops and laptops (like changing ram memory, hard disk, batteries etc.)* managing accounts in AD (locking/unlocking, changing passwords, creating new accounts, adding groups etc.)* administrating Sage Application Servers * managing licenses for Adobe/Gsuite and MS * caring about contact with external support teams* resolving issues with VPN connection (Cisco and Perimeter)* maintaining Azure AD Support for PL/UK/IT/AUS/US/FR offices in PL and ENG Show less