
Timeline
About me
Senior Beverage Manager at Royal Caribbean International
Education

Dublin institute of technology
2004 - 2006Certificate business management
Dublin institute of technology
2004 - 2009Bachelor's degree business studies
Experience

Melt bar
Jun 2010 - Jan 2011Duty manager
Royal caribbean international
Jul 2012 - now• Manage staff of 130 employees and prepare payroll for all managed employees• Assist with all financial aspects of the beverage operation, including successful identification of expense reduction through cost control• Assign and monitor duties and responsibilities of all employees, including observation and evaluation of compliance with established work procedures to ensure quality standards and service are met• Maintain high degree of "floor presence" to observe bar operations and minimize security and fraud• Supervise Group Amenity reports for bar operation and ensure all related activities are efficiently staffed, supervised and operated• Respond to guest concerns and ensure complaints are resolved to guest satisfaction Show less
Senior Beverage Manager
Jan 2016 - nowAssistant Beverage Manager
Feb 2014 - Jan 2016Beverage Operations Supervisor
Jul 2012 - Feb 2014
Licenses & Certifications
- View certificate

Covid-19 contact tracing
CourseraAug 2020 
Achievement award: leadership, coaching, team development, culture & time
EcornellMay 2020
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