Experience

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  Edinburg daily review

  Aug 1995 - Jul 1997

  Sports editor

  Directed athletics print and photo coverage for two high schools and a Div. I university (University of Texas Rio Grande Valley). Co-created newspaper's first high school football tab for 1996 season. Also provided coverage for other news and features stories, as needed.

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  Valley morning star

  Aug 1997 - Jul 1999

  Page designer

  Designed and edited copy for news pages. Promoted to assistant copy desk chief in Feb. 1999.

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  The star press

  Aug 1999 - Nov 2010

  Page designer/copy editor

  Designed and edited copy for sports, news and feature pages for daily newspaper. Wrote CD reviews and pop culture commentary for weekly entertainment tab. Designed, edited and assembled copy and artwork for weekly entertainment tab and focused weekly tab for local suburb. Curated pop culture blog for company website.

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  Psychological assessment & consulting

  Aug 2010 - Apr 2011

  Medical biller

  Billed claims to third-party payers. Followed up on denied claims until resolution. Made reminder calls to clients. Sent statements to clients.

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  White river medical billing, llc

  Apr 2011 - Feb 2016

  Owner/founder

  Performed all management, marketing and financial functions. Conducted behavioral health claims billing and coding for clients.

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  Burris laboratory school

  Nov 2014 - Feb 2017

  Head basketball coach

  After a 7-year gap without a girls junior high basketball program, stepped in and started a team from the ground up. Grew from 10 players to 18 and one team to two from the first year to the second, from 1 win to 3 wins to 7 wins by the third year, the best record (by wins and winning percentage) of any basketball team at Burris in the 2016-2017 season. Responsible for all parent contact, travel requests, practice planning and coordination with assistant/seventh grade coaches.

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  Psychological assessment & consulting

  Jan 2015 - Jun 2019

  Business manager

  Billed claims and followed up on claim denials. Responsible for bookkeeping tasks, accounts receivable and collections. Conducted market research and outreach to potential clients. Led project to recruit new graduates from Midwestern counseling programs. Performed other functions as required by clinic owner.

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  Open door health services

  Jun 2019 - Jun 2023

  Managed revenue cycle and operations activities for behavioral health unit. Conducted hiring, training, management and evaluation of billing, referral, scheduling and office staff. Identified and tracked KPI for departmental evaluation. Directed provider relations for more than 35 providers and interns at four sites to help resolve issues so they maintained clinical focus. Part of team developing integrated care to embed behavioral health providers in medical programs dedicated to obstetrics and addiction. Wrote and edited new client correspondence (e.g. last chance letter for MAT clients) and re-wrote and edited current ODHS documents (e.g. no-show letter) for clarity and length. Member of Environment of Care committee. Show less

  • Behavioral health practice manager

    Jan 2020 - Jun 2023

  • Biller

    Jun 2019 - Jan 2020
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  Associates in behavioral counseling

  Aug 2019 - Oct 2019

  Consultant

  I trained a new biller as well as helping to establish billing protocol. I also helped identify and fix long-term billing problems and claim denials. I also helped identify long-term problems for ABC to resolve once their billing situation stabilized.

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  Iu health plans

  Jun 2023 - Oct 2024

  Member services manager

  Responsibilities: Supervise six leads and about 25 customer services representatives in a call center for member and provider services related to commercial and Medicare Advantage health insurance plans. Monitor dashboard metrics to ensure quality and create action plans based on data. Coordinate with related departments - such as utilization management, enrollment and billing, etc. - to ensure member and provider concerns are escalated as needed. Lead workforce management. Address regular CSR needs such as payroll, time off, access to required platforms, and other concerns. Show less

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  Meridian health services corp.

  Oct 2024 - now

  Call center manager