Experience

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  Hcl technologies

  May 2011 - Jul 2014

  Software engineer

  Business Intelligence (BI) team under the Guidewire COE (Centre Of Excellence) responsible for designing and building data warehouses and developing BI reports for various insurance clients.• Led a team of 5 experienced engineers in the development of PL/SQL / T-SQL framework (ETL) for migrating data from legacy system to new system.• Developed Business Intelligence (BI) reports• Built a data mart for BI reporting requirements using ETL (Extract, Transform & Load) Packages• Planned tasks, estimated & managed timelines for every sprint under the agile methodology.• Reduced defects in production by analysing root cause using five why analysis technique as a Defect Prevention Analyst. Show less

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  Singapore post group

  Nov 2014 - Sept 2017

  Business analyst

  Business Intelligence (BI) team responsible for designing, developing BI models and dashboards and uncovering actionable insights for SingPost’s Mail Division and Group Logistics Division comprising of Delivery, Warehousing & Mailroom operations.• Conceptualised, designed and successfully implemented cost and profitability models under the Activity Based Costing/ Management (ABC/M) principles for Domestic Mail operations in Singapore and Logistics operations in various APAC (Asia-Pacific) countries. • Facilitated profitability and operational process improvements for different country operations by uncovering actionable insights through BI & KPI dashboards and reports to aid decision making.• Facilitated data & system clean-ups by monitoring operational process compliance through data quality checks, data reconciliation between various systems and scan compliance reviews.• Planned tasks, estimated & managed timelines for various BI projects. Show less

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  Isentia

  Nov 2017 - now

  • Regional Analytics Manager, Southeast Asia & ANZ

    May 2024 - now

  • Regional Analytics Manager, Southeast Asia

    Mar 2020 - Apr 2024

  • Advanced Analytics & Data Science Manager

    Nov 2017 - Feb 2020
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  National university of singapore

  Sept 2021 - now

  Guest speaker

  Guest Speaker for Master's Modules,• Digital Communications and Analytics• Introduction to Applied Social Media Analytics