Experience

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  Metlife

  Aug 2018 - Jan 2022

  Sr associate(global bussiness operations) | billing | regional market services us | operations |

  Insurance, STD, LTD, Suspense Management , Complex Bussiness Accounts, Regional Market Services US

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  Factset

  Jan 2022 - Jun 2022

  Process lead (operations) | f&a | otc | r2r | process transition | operations |
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  Genpact

  Jun 2022 - now

  Assistant manager | f&a | otc | r2r | process transition | operations |

  Successfully led and executed both onshore and offshore transition for the billing process, resulting in a streamlined and efficient process that added 20 FTEs worth of work. Managed all User Acceptance Testing (UAT) for new implementation and technological changes, ensuring a smooth transition and minimal disruption to the business. Reduced onshore escalation/errors by standardizing the process, leading to increased accuracy and efficiency in the billing process. Proactively engaged with the team to continuously improve current BAU processes and increase efficiency. Ensured detailed procedure manuals were reviewed and updated accordingly for the owned processes/reporting, resulting in accurate and up-to-date documentation. Successfully achieved monthly/quarterly cash and aging targets by following up with a designated set of high-risk customers through calls and emails, resulting in improved cash flow and reduced aging.Responsibilities: Manage invoicing and billing for EMEA and North America regions. Establish and maintain positive relationships with onshore peers to foster a collaborative and productive work environment. Collaborate with various regions to expedite the collections process and improve cash flow by reducing outstanding balances. Provide weekly and monthly reporting to track and enhance overall collections and decision-making based on data-driven insights. Ensure SLA and targets are met by managing the daily operations of the process. Track and monitor team members' performances on efficiency, quality, and compliance, among other deliverables. Provide leadership for new business by onboarding new hires and facilitating their training. Resolve ad-hoc requests from clients in a timely manner. Assess training needs and communicate them to top management for periodic review of team members. Develop internal control systems to build ownership in the team and ensure greater accountability towards the process. Show less