Amy Jo Wyatt

Experience

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  Level 3 Communications

  Jun 1995 - Mar 2001

  -Coordinate switch upgrades and migrations through inter-department and field offices-Initiate profiles for upcoming switch installations-Create and maintain web page to improve communications and resources -Developed and implemented many Remedy database functions-Opened and initially worked network maintenance and trouble tickets-Coordinated projects among numerous networks, ensuring service integrity and no down time-Define and develop operational procedures for monitoring centers-Proficient in remotely provisioning and maintaining various network equipment-Working knowledge of Accugraph/EBM/CAD, TCP/IP and NetExpert alarm system -Processed, updated and modified circuit design and network design-Created and updated SONET ring drawings using MS Power Point, Visio, and Accugraph -Developed and maintained databases for project tracking, equipment orders, and customer profile information in MS Access-Defined and developed procedures within the NDAG department-Managed Remedy trouble ticket entries, circuit entries, and customer profiles

  • Switch Architect

    Aug 2000 - Mar 2001

  • Network Activity Coordinator

    Feb 1997 - Aug 2000

  • Network Design Administrator

    Jun 1995 - Jan 1997
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  AT&T

  Apr 2001 - Jan 2002

  Records Clerk-Contractor

  -Coordinate training arrangements to include travels, schedules, finances, and communication-Resolve billing related issues involving extensive research-Experience with employee compensation benefits to include tracking and reporting -Accounts payable/receivable for DataComm engineering staff

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  HP Enterprise Services

  Aug 2002 - Nov 2003

  Documentation Specialist

  -Increased knowledge of medical terminology through editing documents for HIPAA regulations-Expanded understanding of policies and procedures through database entry

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  Freelance Real Estate Assistant

  Mar 2007 - Nov 2007

  Office Coordinator

  -Create and maintain advertisements for homeowner sales-Ensured customer satisfaction to build long-term relations and repeat business-Developed procedures for new listings and managed sales documentation

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  UACCM

  Feb 2011 - Mar 2012

  Lab Assistant

  -Computer lab supervisor to assist students with software issues-Manage student files to include tracking and reporting of expenses-Data entry into ADHE database

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  Hewlett-Packard

  Jul 2013 - Sept 2013

  Pre-Sales Student Intern

  I have been engaged on projects to profile product sales opportunities as well as assess the current website design and content available to HP employees and customers.

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  University of Arkansas at Little Rock

  Aug 2013 - Jun 2014

  As the UALR Microsoft Student Partner, I host workshops and broaden the knowledge of Microsoft products and services among students and faculty. This opportunity is unique and exciting and has allowed me to build applications for Windows 8 and Windows Phone where I have over 50 apps in both marketplaces.

  • Microsoft Student Partner

    Mar 2013 - Jun 2014

  • College of Business Ambassador

    Aug 2013 - May 2014
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  Tyson Foods

  Jun 2014 - now

  Effectively communicate business requirements to IT Architecture and Technical Analysts to find solutions to fit needed business outcomes while being able to understand stated business requirements to effectively plan and estimate resource needs to deliver solutions. Includes participating in various activities throughout the systems development lifecycle with the primary role being to closely align with business stakeholders to elicit, analyze and document customer needs into well-organized business requirements that technical individuals can comprehend. Show less

  • Lead Analyst Applications - IT Financial Shared Services and Taxes

    Jul 2022 - now

  • Sr. Analyst Applications, Enabling Functions IT

    Jun 2014 - Jul 2022