Rahul Kumar

Rahul kumar

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location of Rahul KumarFaridabad, Haryana, India
Phone number of Rahul Kumar+91 xxxx xxxxx
Followers of Rahul Kumar1000 followers
  • Timeline

    Jul 2021 - May 2022

    DIPLMA ENGINEERING TRAINING

    Ecocat India Pvt. Ltd.
    May 2022 - Jun 2023

    Coordinator

    Maruti Suzuki India Limited IN EDP SERVICE
    Current Company
    Aug 2023 - Jan 2024

    Customer Service Advisor

    Convergys India Services Private Limited Bpo
  • About me

    Customer Service Advisor @ Convergys India Services Private Limited Bpo | Customer Service

  • Education

    • Maharishi dayanand university

      2021 -
      B.tech in mechanical engineering engineering
    • Rcm polytechnic jhajjar

      2018 - 2021
      Diploma in mechanical engineering mechanical engineering/mechanical technology/technician
  • Experience

    • Ecocat india pvt. ltd.

      Jul 2021 - May 2022
      Diplma engineering training

      Team Management: Leading and managing a team of engineers, scientists, and technicians involved in the prototyping process. They must ensure effective communication, coordination, and motivation among team members.Prototype Development: The development of new catalytic product prototypes based on research, design specifications, and customer requirements. Process Optimization: Be involved in optimizing the prototyping process to improve efficiency, reduce costs, and enhance the quality of prototypes.Quality Control: Ensuring that the prototypes meet strict quality standards is vital. Responsible for implementing quality control measures and conducting thorough testing and analysis of prototypes.Safety Compliance: Must ensure that safety protocols and regulations are strictly followed in the proto department to prevent accidents and ensure a safe working environment.Resource Management: To ensure that the department has all the resources required to carry out its activities effectively.Documentation: Keeping detailed records of the prototyping process, test results, and any modifications made is crucial. Must maintain accurate documentation for future reference and potential patent applications.Continuous Improvement: Encouraging a culture of continuous improvement is important to foster innovation and efficiency in the proto department. May implement feedback mechanisms and hold regular meetings to discuss potential improvements.Problem Solving: When issues arise during the prototyping process, need to analyze the problems, identify root causes, and work with team to find appropriate solutions.Project Management: Work on multiple projects simultaneously. Effective project management skills are necessary to prioritize tasks, set timelines, and ensure projects stay on track. Show less

    • Maruti suzuki india limited in edp service

      May 2022 - Jun 2023
      Coordinator

      Documentation: Records of project activities, meeting minutes, and relevant documents. This documentation is essential for tracking progress, evaluating performance, and reporting to higher-ups or clients.Team Coordination: Work closely with team members to assign tasks, track progress, and ensure that everyone understands their roles and responsibilities. They may also provide support and guidance to team members when needed.Following office workflow procedures to ensure maximum efficiencyMaintaining files and records with effective filing systemsSupporting other teams with various administrative tasksSupport other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)Greet and assist visitors when they arrive at the officeMonitor office expenditures and handle all office contracts (rent, service etc.)Perform basic bookkeeping activities and update the accounting systemDeal with customer complaints or issuesMonitor office supplies inventory and place ordersAssist in vendor relationship management Show less

    • Convergys india services private limited bpo

      Aug 2023 - Jan 2024
      Customer service advisor

      Overseeing the customer service process.Resolving customer complaints brought to your attention.

  • Licenses & Certifications

    • The fundamentals of digital marketing

      Google
      May 2020
    • Toyota hybrid system

      Automotive skills development council - india
      Aug 2024