Experience

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  Enser communications limited

  Aug 2012 - Apr 2013

  Customer service advisor

  "I had the opportunity to work for outsourced company "Mahindra Automobiles" as a customer service advisor , where my role primarily involved sales and services of automobiles." I was responsible for driving sales and resolving service-related issues by effectively communicating with customers over calls."This project was later outsourced to Hansa Direct PVT LTD .

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  Hansa direct pvt ltd, belapur

  Apr 2013 - Mar 2014

  Customer service advisor

  "I had the opportunity to work for outsourced company "Mahindra Automobiles" as a customer service advisor , where my role primarily involved sales and services of automobiles." I was responsible for driving sales and resolving service-related issues by effectively communicating with customers over calls."

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  Sutherland global services pvt ltd,

  Jul 2014 - Mar 2015

  Senior consultant

  "I had the opportunity to work on an outsourced project "LODHA DEVELOPERS" (India's leading real estate company) as a Real Estate consultant for NRI (An Non Resident Indian) clients staying abroad in Dubai and United Kingdom."I have a significant amount of experience in real estate sales, having successfully facilitated numerous transactions and helped clients navigate the buying and selling process."

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  Prodcon tech services pvt ltd

  Mar 2015 - Nov 2015

  Desktop support engineer

  Provided desktop support to over 500 users in a large corporate environment. Developed and maintained documentation for software and hardware systems.Troubleshooting hardware and software issues on a variety ofoperating systems.

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  Convergys india services private limited

  Jan 2016 - Oct 2020

  Technical support associate

  Worked for Australian internet service provider called OPTUS , where my responsibilities revolved around testing and troubleshooting internet faults faced by Australian consumers. Inthis role, I leveraged my expertise to diagnose and address a widerange of network issues, ensuring an uninterrupted and reliable internet experience for customers. I actively engaged with consumers to understand their concerns, provided timely support, and effectively resolved their technical problems.

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  Tata consultancy services

  Oct 2017 - now

  Team lead

  "I have had the privilege of working on the prestigious outsourced Australian project NBN (National Broadband Network) , where my role involved testing internet networks using various software applications and meticulously identifying network faults. As a dedicated team leader, I effectively managed and guided my team members throughout the process. I successfully coordinated their efforts, ensuring seamless collaboration and optimizing productivity.