Experience

• 

  Geico

  Mar 1999 - Sept 2024

  Product manager responsible for leading an Agile team of project analysts, developers, and engineers to implement new products and enhancements that make our customers' claim experiences effortless.Co-lead strategy and implementation of foundational CRM capabilities using data driven decisions and stakeholder interviews. Established a roadmap to achieve business OKRS, designing personalized customer touch points with new technology and business processes, creating and prioritizing a backlog of epics/features/user stories, and managing Agile delivery of internal developers and external vendors.New product implementation of Field Service scheduling and optimization application for 2,500 field adjusters handling over one million appointments a year. Show less Accomplished Senior Scrum Master with a track record of leading cross-functional teams comprising analysts, developers, and user testers.Proven success in improving preferred automobile estimate and online glass repair scheduling metrics by 20%, driving operational efficiency and customer satisfaction.Expert in facilitating productive sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure on-time project delivery with high quality.Skilled in fostering a culture of transparency, accountability, and innovation to empower teams and exceed project objectives. Show less Proficient in implementing agile methodologies to optimize project delivery and streamline development processes.Skilled in driving organizational excellence through data-driven insights and strategic leadership.Proven track record of leading cross-functional teams to successful project outcomes and continuous process improvement.Expertise in data analytics, quality assurance coordination, and risk assessment to drive informed decision-making and achieve business objectives.Recognized for fostering strong relationships with development teams and stakeholders to ensure alignment with project goals and objectives. Show less

  • Product Management

    Jan 2021 - Sept 2024

  • Senior Scrum Master

    Aug 2018 - Sept 2022

  • Senior System Analyst

    Aug 2015 - Aug 2018

  • Claims Examiner and Supervisor

    Mar 1999 - Aug 2015
• 

  U.s. census bureau

  Jan 2020 - Sept 2020

  Enumerator

  Conducted in-person interviews with households to collect census data in a timely and accurate manner.Demonstrated strong communication and interpersonal skills to effectively interact with individuals from diverse backgrounds.Utilized technology and provided accurate data entry using mobile devices.Maintained confidentiality and adhered to strict guidelines in handling sensitive information.

• 

  United states marine corps

  Sept 2024 - now

  Project analyst magtf c2

  It's all about the Warfighter!!Within the Marine Corps' Marine Air Ground Task Force Command and Control department, I support critical operations by analyzing project data, optimizing workflows, and providing insights to improve command and control processes, ensuring mission success and operational efficiency.