Ben Broadbent

Experience

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  National Australia Bank

  Mar 1999 - Aug 2019

  Lead and drive the sales and operational performance of six (6) branches across the Northern Territory (Darwin & Alice Springs) and Kimberley (Kununurra) regions with responsibility for eight (8) direct reports and thirty (30) indirect, geographically dispersed, team members. Success in this role was through:• superior relationship and coaching skills;• leadership of people and engagement of key stakeholders;• delivery of exceptional client experiences consistent with corporate principles and compliance requirements;• resource management and deployment plus career succession planning and recruitment activities;• effective demonstration of work / life balance including awareness of employee health & well-being challenges plus managing underperformance.Additionally, actively representing the organisation in the local community established and enhanced NAB profile and reputation via sporting, cultural, community and government groups. Key business and community outcomes included:• increased customer satisfaction (Net Promoter Score) and digital migration;• negotiating the investment in two (2) newly constructed and relocated branches within the Northern Territory despite declining economic conditions;• project successfully delivered to change existing policy for the identification of Indigenous customers located in remote communities. Show less Lead and drive the sales and operational performance of the Epping Business Banking Centre with a target market of SME’s seeking financial guidance and advice across multiple industries including professional services, manufacturing, wholesale, aviation, property (construction and investment), international trade and logistics.Coaching and leadership were core drivers of team performance and engagement that included providing direction by translating the business plan into meaningful performance goals for the team and individuals plus driving a structured sales discipline with regular feedback and challenge on performance to ensure ongoing development.Key financial achievements across the three (3) year journey whilst building the team of direct reports from ten (10) to sixteen (16) included the largest revenue growth in the state across two (2) years plus exceeding net lending and deposit target year on year for three (3) years. Show less Core function was to develop a deep understanding of the clients’ business to enable delivery of fully structured and integrated financial solutions plus provide the platform to obtain referrals for new business. Maintained a growth mindset to ensure ongoing ability to navigate challenging economic conditions and subsequent business obstacles yet still obtain maximum returns for all stakeholders. Commercial acumen consistently demonstrated through detailed analysis of financial data plus industry and economic trends then challenging accepted practice to deliver unique and tailored outcomes. Outstanding delivery against scorecard metrics of revenue, business lending and investment growth plus customer satisfaction and risk & compliance controls resulted in four (4) consecutive years of performance ranking within the top three (3) percent of bankers across Victoria / Tasmania. Show less

  • Retail Customer Executive

    Jul 2017 - Aug 2019

  • Business Banking Executive

    Nov 2013 - Jul 2017

  • Senior Business Banking Manager

    Sept 2007 - Nov 2013

  • Relationship Manager - Major Client Group

    Dec 2005 - Sept 2007

  • Credit Analyst - Business Banking

    Jul 2003 - Dec 2005

  • Business Banking Officer

    Apr 2001 - Jul 2003

  • Customer Adviser - Teller

    Mar 1999 - Apr 2001
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  Built.

  Jan 2020 - Sept 2020

  National Program Delivery & Implementation Manager

  Contracted by Built to provide program management to the customer, NAB, and their stakeholders to ensure the smooth completion of Branch and Business Banking Centre refurbishment and relocation. Responsibilities & Deliverables include:• identify and explore growth opportunities through site feasibility and design development;• change champion through coaching, training and nurturing NAB staff on the new ways of working;• utilise strong business and strategic acumen for effective stakeholder management of support partners for timely project delivery;• conduct financial modelling and forecasting to ensure positive impact to profit & loss outcome and the achievement of stated business goals; Show less

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  Hyaline Finance

  Oct 2020 - now

  Principal

  Hyaline Finance is a team of experienced financiers dedicated to delivering quality finance solutions that benefit our clients and all stakeholders. We are people with a passion and commitment to professionalism and expertise in all aspects of finance. We have an established record of building and managing commercially sound businesses. We do what we say and we strive to get it right first time every time. The principals of Hyaline Finance have expertise in business and financial management with a strong emphasis on all aspects of consumer, commercial and corporate lending. As a Debt Advisory Principal my role is to help clients achieve their business and personal goals plus enhance their financial performance and outcomes by optimising the access to, and structure of, all forms of debt finance. I deliver this through a commitment to:• complete independence and transparency by acting as the clients’ advocate and focusing simply on the best outcome for them; • providing a framework that allows the client to make confident business decisions earlier and with greater certainty;• minimising the dealings between the client and lender hence saving management time and distraction;• building a strong rapport and trust with the client to create a mutually beneficial long- term relationship; Show less