Abhinav Singh

Experience

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  GENPACT

  Aug 2006 - Aug 2009

  Introduced quality controls and tracking mechanism for campaign accuracyCreated End-to-End process maps on 2 different accounts for smooth flow of operations Received “GE Vision award” from client for 100% turnaround time and quality check on all marketing campaignsExecuted more than 110 Marketing campaigns for Dillard’s, with a customer base of 16 MM customers Managed the US Eastern Region in the accounts receivable team handling a portfolio of over 400 business accounts with open A/R of $10MMMentored a team of over 20 people on closing process improvement projects under the guidance of a Six Sigma Black BeltDevised a tool for smooth Accounts Receivable which resulted in a $900K business impact

  • Business Analyst

    Mar 2008 - Aug 2009

  • Marketing Analyst

    Mar 2008 - Mar 2009

  • Associate & Quality Analyst

    Aug 2006 - Mar 2008
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  Thunderbird School of Global Management

  Jan 2010 - Jul 2011

  President Circle Award RecipientConsulting Projects:• Business Intelligence Project: - Arizona Public Service: Understood and recommended future strategy on electric vehicle infrastructure• Operational Improvement Project- Thunderbird Regional Business Experience: South Africa January 2011:- Traveled to multiple cities in South Africa to understand the business landscape and how it will evolve in the future Latin America:- Studied and participated in corporate site selection after evaluating different countries in the regionPositions held on CampusLeadership Edge CandidateVice President - Student Government President - Thunderbird Radio and MediaPresident - Indian Sub Continent ClubStudent Activities Chair Show less

  • MBA Candidate'11

    Jan 2010 - Jul 2011

  • Vice President - Thunderbird Student Government

    Jan 2010 - Dec 2010
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  Arizona Public Service (APS)

  May 2010 - Aug 2010

  Business Intelligence Consultant

  • Led a consulting project for assessing the role in developing and investing in electric vehicle infrastructure• Analyzed competitive environment and key business trends in electrical vehicle infrastructure development• Recommended to senior leadership, actionable solutions through market scenario building, consulting methodologies,cost benefit analysis, and future technology and policy predictions

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  GENPACT

  Jun 2011 - Jul 2014

  Led a team of Black Belts across various sites in North America for the Order to Cash and Healthcare vertical Certified DMAIC Black Belt in Order to Cash Project for a US Healthcare provider with $1.2MM bottom line impactIncrease in margin for the RCM business unit at Genpact by $300K through process excellence projectMentored a pool of new Black Belts and Green Belts across North and South AmericaSuccessfully partnered with Sales team in closing 4 different deals in 2013-14Mentored 2 high impact Sales project to increase market visibility and hiring right talentAwarded “Star of the Year Award ” by CEO of the Americas 2 years consecutively Show less Led a Certified Black Belt project, saving $200K and achieving a 90% productivity boost for an electronic consumer industry client.Drove an 80% risk reduction in a Certified Black Belt Project for a key Healthcare vertical process.Globally recognized with the "Best Lean Six Sigma Black Belt Certified Project" award.Secured $28MM in Business Impact for RCM Order to Cash and Healthcare accounts.Mentored three award-nominated Lean Six Sigma Green Belt projects.Received the "Star of the Year Award 2012" for Process Improvement from the CEO of the Americas.Served as the Net Promoter Score Program Manager for the Americas, emphasizing a customer-centric focus. Show less

  • Senior Manager - RCM North America Lean Six Sigma (MBB Role)

    Aug 2013 - Jul 2014

  • Manager - Quality & Lean Six Sigma Black Belt

    Jun 2011 - Aug 2013
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  Mindlance

  Aug 2014 - Nov 2018

  Led a 60-member team overseeing Finance, HR, and Operations for a $300 MM revenue businessManaged strategic vendor relationships for seamless service delivery within budget and complianceDrove Finance Transformation, optimizing Order to Cash processes and enhancing working capitalAnalyzed financial statements, providing profit-maximizing recommendationsInitiated a 25% increase in onshore productivity through Lean, BPMS, and change managementPioneered company's first Digital transformation project, achieving a 20% boost in productivity through Robotic Process Automation in HR operations. Show less

  • Vice President - Global Shared Services & OpEx

    Aug 2014 - Nov 2018

  • Assistant Vice President - Program Management and US Operations

    Aug 2014 - Aug 2015
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  Pride Global

  Nov 2018 - now

  Expanded Center of Excellence model to 4 global locations within 3 years generating significant Top and Bottom Line growth for various Staffing and Recruitment Portfolio companiesOpen and scaled from inception offshore US Staffing operations in India, Brazil and Philippines Solutioned 2 new major business lines that 10X in GP within 12 months Significant cost saving by offshoring both Revenue and Non-Revenue Generating roles Assess current operations and develop strategies for improvement by working closely with Portfolio company management Sales Leader for 2 portfolio companies Assessing new technologies to increase sales and productivity Monitor and Analyze performance data to identify areas of improvement and ensure alignment with overall strategic objectives Collaborate with finance teams to optimize financial processes and reportingCommunicate regularly with holding company leadership and portfolio company executives on progress, challenges, and opportunities Show less

  • Executive Director

    Mar 2023 - now

  • Senior Director of Global Delivery

    Aug 2021 - Mar 2023

  • Director of Global Delivery

    Aug 2020 - Aug 2021

  • Director Of Operations (COO Role)

    Nov 2018 - Aug 2020