Victoria Strada

Experience

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  LA Palapa Grill & Cantina

  Jan 2013 - Jan 2014

  Server
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  MGM Resorts International

  Jul 2014 - Jan 2016

  Server

  + Demonstrate SHOW Basics for Guest Satisfaction.+ Has complete knowledge of products and specifications.+ Greet guests in a positive, friendly manner and make them feel welcome. With a smile, making eye contact.+ Checks for table setting completeness.+ Describes and sells menu as needed, including menu changes and daily additions.+ Oversees table maintenance, coordinates service at the table with bus person and runners. Works with bus person in clearing and re-setting tables.+ Consistently follow sequence of service utilizing all proper procedures standardized by the room management.+ Maintain table cleanliness utilizing a silent service approach.+ Continues to monitor the guest for satisfaction.+ Itemize bills correctly and efficiently secure payment.+ Makes sure that the guest's check is completed properly and presented promptly with a "thank you". use guests name at all times. Ensures that change or charge slip is returned to the guest in a timely manner.+ Bid farewell to guests, using guest's name when known, and encourage them to return.+ Operates as a member of a team, helping others and requesting help as needed.+ Performs other restaurant duties as requested by management.+ Assist in making sure the station is stocked and ready for service. Leads bus persons in having all the tools at their disposal.+ Performs assigned side work.+ Serves alcoholic beverages only to guests over 21 years of age.+ Communicates the needs of the guests to kitchen and management. Informs management of guests' reactions and comments. Assists management as needed to ensure smooth operation and quality service.+ Follow all procedures and policies set forth by the company, division and department.+ Follow all health and safety regulations.+ Successful completion of Restaurant Training Program and testing is required. Minder weergeven

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  GUN GARAGE & SHOOTING RANGE, LLC

  Jan 2015 - Jan 2016

  Gun Garage
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  MGM Resorts International

  Jan 2017 - Jan 2019

  Reservations Agent

  Handling a large call volume for a guests first point of contact to make reservations for shows, restaurants, and rooms located within MGM Resorts International properties. Always anticipating guest needs and engaging guest to capture all possible up-sell and cross-sell opportunities, and recommending appropriate solutions and entertainment options for the guests stay. Providing the guest with a memorable experience that meets or exceeds industry rating standards. Securing and processing advance deposits when making guest room reservations and fully processing payments with show reservations. I must also constantly coordinate with all other departments to ensure a smooth response to guest’s requests and ensure the guest needs were met to the best of my ability. Minder weergeven

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  MGM Resorts International

  Sept 2019 - Jan 2020

  Reservations Lead

  Assist in supporting the front line Customer Care and Member Services Department by giving direction and providing assistance to our internal employees with questions and support. The Reservations Lead will also be interacting with external customers by assisting guests with booking reservations and handling escalated calls. Demonstrates a passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and employee issues in a timely manner.Supports agents through mentoring/coaching Reservation agents in their daily tasks/responsibilities to optimize departmental operations and increase knowledge and performance.Provides feedback to Customer Care Management in the development of staff in regards to accuracy, consistency, training, and overall departmental standards and policies.Maintains effective communications with operational departments to effectively resolve any situations which may impact guest service. Maintains complete knowledge of, and complies with, all departmental policies, service procedures, and standards. Provides guest resolution for all issues/concerns beyond the scope of authority designated to Reservations Agents in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction.Promotes a free exchange of ideas among employees to continuously improve guest service.Assists guests with booking needs for all reservation types, in adherence to established policies and procedures, assisting all other areas within the corporation as needed.Projects a friendly, pleasant and cordial demeanor; providing unparalleled service to all potential and existing customers, fellow employees, and management that promotes teamwork, recognition, mutual respect, and employee satisfaction.Performs other job related duties as requested. Minder weergeven

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  WellNow Urgent Care

  Jan 2020 - now

  • Occupational Medicine Billing Specialist

    Jun 2022 - now

  • Medical Receptionist

    Jan 2020 - Jun 2022