Mark Rennie

Experience

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  Tesco

  Nov 2005 - Jul 2010

  Customer Service Assistant
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  JPMorgan Chase

  Jun 2008 - Sept 2008

  Summer Technology Intern

  • Worked on a small project to improve the software build process of my team.• Attended numerous training sessions and work shadowed a variety of roles from across the project life-cycle.• Delivered a presentation to a panel of senior managers describing my project and what I had learned from the internship.

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  Sword Ciboodle (formerly Graham Technology plc), now part of KANA Software

  Jul 2010 - Jul 2012

  Software Engineer

  Key Highlights include:- Working within the product demonstration team for around 6 months to build demonstrations of the enterprise CRM product for prospective customers and sector specific events. This involved working with a rapid development approach to tight deadlines while working with individuals across the marketing, sales and engineering teams.- Designing, testing and implementing a number of Java integrations to 3rd party telephony components including Cisco UCCX and Cisco UCCE.- Spent time working on a professional services project to integrate Avaya CTI into the enterprise CRM software deployed on at a customer's site in the UK. Heavily involved in generation of requirements documentation and providing on-site support during the release and training of the new software.- Working as part of the product support team responding first line to customer's queries regarding issues found while using the product. Liaising with the customer to provide a patch or advise on a resolution. - Secured certification for the enterprise CRM product against integrations to Cisco UCCE/UCCX at Cisco labs in Texas. Show less

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  KANA Software

  Jul 2012 - Feb 2014

  Software Engineer

  Software Engineer within KANA's global engineering team working on a variety of projects on the KANA Enterprise CRM product.Key highlights include:- Leading a small team to deliver new functionality to integrate to Kana's Social Messaging platform.- Implementing integration to Avaya's Proactive Contact product. - Providing technical leadership and assistance to a number of flagship projects across the North American and APAC regions.

• 

  Verint

  Feb 2014 - now

  Experienced software developer working on projects across Verint's Engagement Management CRM product. Current role involves:- Global subject matter expert within engineering for the CTI product functionality. This involves regularly liaising with others from across the company, customers and 3rd party vendors to procure new equipment, transfer knowledge and resolve issues.- Lead developer working within sub-teams of engineering to deliver new functionality in several technologies across many functional areas of the product. Including coaching and mentoring newer members of the team to up skill them and develop their skills.- Working closely with our professional service project teams to provide product knowledge, resolve blocking defects and design/implement critical new functionality to improve customer satisfaction across a range of technologies.- Reviewing requirements to provide work breakdowns, estimates and progress updates to engineering management. Show less

  • Senior Manager, Development Delivery

    May 2024 - now

  • Manager, Development Delivery

    Nov 2022 - Jun 2024

  • Engineering Team Lead

    Jan 2018 - Oct 2022

  • DevOps Engineer

    Apr 2017 - Dec 2017

  • Software Engineer

    Feb 2014 - Dec 2017