Rafal Tiffert

Experience

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  Centrum Synergia

  Jan 2019 - Jan 2020

  Head of Sales, Marketing, and Customer Service

  Duties and responsibilities:Played a pivotal role in facilitating seamless employee onboarding processes, ensuring that new hires were effectively integrated into the company culture and equipped with the necessary knowledge and resources to excel in their respective roles.Spearheaded the development and seamless implementation of streamlined marketing processes, meticulously designing workflows and protocols to optimise efficiency, enhance productivity, and maximise the impact of marketing initiatives.Participated in extensive collaborative endeavors alongside team members to meticulously shape and strategically plan a comprehensive marketing strategy tailored to the specific needs and objectives of the company.Took charge of setting ambitious yet achievable sales goals, leveraging in-depth market analysis and performance metrics to establish strategic targets aligned with organisational objectives, and consistently demonstrated exceptional proficiency in surpassing these benchmarks.Effectively managed the comprehensive lifecycle of leads generated from diverse marketing activities, employing robust lead management strategies to nurture prospects through the sales pipeline, cultivate meaningful relationships, and ultimately drive conversions. Show less

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  Gilder

  Jan 2020 - Jan 2023

  Founder

  Duties and responsibilities:Effectively managed web projects valued up to 50,000 PLN, demonstrating strong project management skills and versatility in navigating Agile and Waterfall methodologies for optimal outcomes.Spearheaded risk management initiatives, from identification to the implementation of effective risk responses, including the development of contingency plans to mitigate potential disruptions.Maintained meticulous project documentation to foster transparency and accountability throughout the project lifecycle, consistently delivering successful outcomes and enhancing stakeholder satisfaction.Crafted comprehensive work schedules, managed budgets diligently, and proactively addressed project hurdles while fostering collaboration between clients and developers.Coordinated extensively with stakeholders across all project phases, ensuring seamless communication channels and fostering alignment with project objectives.Ensured the delivery of comprehensive project scopes by meticulously defining project requirements, objectives, and deliverables in collaboration with stakeholders.Aligned projects with organisational goals, leveraging tools such as Jira, Slack, and Notion to optimise project management processes and foster efficiency.Managed multiple projects concurrently, overseeing budget allocations, production processes, logistics, and order fulfillment timelines with adeptness.Orchestrated the execution of product vision, ensuring meticulous delivery of product assumptions and business requirements to developers.Organised and participated in stakeholder meetings to foster open communication channels and facilitate informed decision-making processes. Show less

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  Theodore Roosevelt Medora Foundation

  Jun 2023 - Sept 2023

  Theatre Operation

  Duties and responsibilities:Enforced safety protocols and procedures to ensure the well-being of patrons and staff, including fire safety measures and emergency evacuation plans.Managed cash registers reconciled daily sales, and prepared deposits. Responsible for handling petty cash and managing financial transactions.Worked closely with theatre management to develop strategies for improving efficiency, customer satisfaction, and profitability.Conducted training sessions for new hires, familiarizing them with theatre operations, customer service standards, and safety procedures.Supported marketing efforts by distributing promotional materials, updating social media channels, and participating in community outreach events.Provided excellent customer service, addressing patron inquiries, complaints, and issues professionally and courteously.Monitored inventory levels of concession items, office supplies, and other essential materials, placing orders as needed.Ensured the theatre premises were clean, safe, and well-maintained, addressing any maintenance issues promptly.Organised and assigned shifts for theatre staff, including ushers, concession workers, and ticket takers.Managed day-to-day activities within the theatre, ensuring smooth operation of all functions. Show less

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  Cyngor Sir CEREDIGION County Council

  Jun 2024 - now

  Service Support Officer

  Provide minute-taking for internal and external meetings, including issuing invites, attending meetings, distributing minutes, and monitoring action items.Prepare and distribute documents (e.g., reports, licenses, certificates) under the guidance of operational services.Pre-check submitted documentation and fees, resolving customer issues before approval (e.g., licenses, DBS, planning applications).Conduct Local Authority Searches (planning, highways, land registry, etc.).Acknowledge and respond to incoming mail and inquiries.Support and correlate information related to complaints, FOI requests, performance data, and management reporting.Extract, analyze, and present data using Microsoft Office Suite.Prepare official bundles for court/hearings and subject access requests, ensuring redaction of sensitive information when necessary.Assist with public consultations, inspections, and practice reviews.Update web-based content on the corporate internet and intranet. Show less