Jayne Bickerton

Experience

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  Information Services Technology Agency (ITSA)

  Aug 1990 - Aug 1997

  Technical Support Specialist

  Performed a variety of technical support roles in the development and live implementation of two major VME based benefit systems.• Created and maintained the Data Dictionary components for the new computer systems developed to support DLA and Social Fund for the then DSS.• Led the quality assurance function which was a significant factor in the successful delivery of the Social Fund Computer System.• Managed the loss of an experienced contractor by developing less experienced staff to ensure the correct level of support was consistently provided. Show less

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  Information Technology Services Agency (ITSA)

  Aug 1997 - Sept 1998

  LIve Support Manager

  Responsible for the operational support of the on-line and batch components of the Social Fund Computer System• Played a key part in identifying and rolling out standard working practices, and reducing outstanding problems and incidents. • Performed active role in a skills transfer programme developed to ensure the smooth transition of critical roles from external consultants.

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  Electronic Data Systems/Information Technology Services Agency

  Sept 1998 - Aug 2001

  Technical Systems Specialist

  Part of a team providing a centralised infrastructure support function for the DWP’s legacy VME systems.• Designed and implemented TPMS components.• Carried out performance testing for several major releases of existing systems and reported findings to the system developers.• Developed a database to assist in the management of a key area of the team’s work.• Integrated the local QMS with the EDS QMS, following the outsourcing of the DSS’s application development and maintenance to EDS. Show less

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  Electronic Data Systems

  Aug 2001 - Sept 2008

  Infrastructure Specialist

  One of the initial members of a team formed to work in conjunction with a number of external consultants in the development of a new Integration Service, designed to integrate a new, modernised benefit system with a range of existing DWP legacy systems. Over the years the team's responsibilities expanded to include the support of a number of other integration backbones, each introducing new technologies.• Led and participated in the roll-out of upgrades to core products ensuring that existing functionality and the stability of production systems was maintained.• Assisted in the configuration of Synchrony Transfer CFT for new file transfer solutions.• Provided on-going operational support for a range of WebLogic based applications.• Delivered the integration components for the DWP Accord applications including the development of data transformation rules using eGate.• Developed new processes for the configuration management of bespoke eGate code to remove duplication and minimise the risks of poor code control resulting in operational failures. Show less

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  HP Enterprise Services

  Sept 2008 - Apr 2015

  Technology Consultant

  Responsible for the implementation of changes to and operational support of a range of integration solutions which enable communication between DWP legacy and modernised systems, and with external organisations.• Performed builds of the DataPower components of the integration layer providing communication between legacy DWP systems and new flagship systems including Personal Independence Payment and Universal Credit.• Ensured that the build of a new external file transfer gateway based on Synchrony Gateway was successfully delivered in time to support the rollout of connectivity between the DWP and over 380 Local Authorities.• Implemented secure file transfer solutions enabling the exchange of data with various external organisations and other Government departments in support of a number of high-profile initiatives.• Routinely worked with solution providers to identify the root cause of failures impacting service delivery and assisted in the development of an appropriate temporary or permanent resolution.• Responsible for the implementation of changes to existing systems management solutions.• Provided on-going operational support for a range of WebLogic based applications.• Frequently involved in the renewal of X.509 certificates across the wide range of applications supported to ensure the ongoing functionality of those applications. Show less