Ricky Chun

Experience

• 

  University of Phoenix

  Nov 2009 - Mar 2017

  Responsible for developing, planning, and implementing a wide range of projects and initiatives to support technology rollouts, special events, and internal stakeholder communications for 1,000+ employees across 3 different business units (Student Services, Financial Services, and Enrollment Services). Duties included creating written, visual, and video content used for training or informing. Project management as well as, full communication and change management strategies. Project HighlightsTechnology Rollouts● Genesys Unified Communications Platform: Spearheaded change management plan for new phone system replacing legacy telecommunications for 1200+ employees. Developed all project communications, including technical manuals, job aides, and knowledge base content by working with technology and business teams to complete all deliverables on-time● Blackboard Ultra: Collaborate with project team implementing new LMS to replace proprietary platform, working closely with instructional designers to create student workshops and staff training materials. ● Student Services SharePoint: Built Microsoft SharePoint site from scratch; over 700 student services personnel refer to site for job-related content, policies, and updates on department- and organization-wide initiatives Show less

  • Content and Implementation Administrator

    Aug 2015 - Mar 2017

  • Academic Counselor

    Nov 2009 - Aug 2015
• 

  EdPlus at Arizona State University

  Mar 2017 - Jan 2019

  Product Manager

  *Product Manager for Earned Admission, the first, open-access, college course experience online and a new acquisition pipeline to funnel students to ASU degrees. ea.asu.edu*Directed deep user experience research to identify and shift road map focus to revenue-generating B2B populations over B2C populations which resulted in 3x user base in 6 monthsStarbucks College Achievement Plan | starbucks.asu.edumedia: Fortune, The Washington Post, and MashableGlobal Freshman Academy | gfa.asu.edumedia: Forbes, The Washington Post, and TechCrunch*Led marketing, engineering and design teams to architect platform solution that would customize the on-boarding of large corporate partners. Solution was required no-coding, reducing the amount of hand-offs and communication needed; resulting in partners on-boarding in days instead of weeks.*Led a team of experienced engineers, designers, marketers, business developers, and analysts in testing, learning, and iterating to unlock product engagement driving to $3.1M in revenue in 14 months*Prioritized real-time API connections in AWS to create a connected user experience with various third party and enterprise systems which drove user insights and digital marketing strategy resulting in conversion rate increase from 31% to 42% QoQ*Prioritized and drove automation of support staff manual steps and user self-service features leading to over $300,000 in staff cost savings*Increased conversion rate from 4.5% to 12.3% in 3 months by overhauling registration experience Show less

• 

  Honeywell

  Jan 2019 - May 2020

  Lead ISC Project Management Specialist

  *Led team of Project Managers in eAuction to increase project milestone fidelity from 45% to 95% delivering over 300 completed projects in 2019 and over 100 projects through Q2, 2020*Team processed over 974 million dollars in spend, resulting in over 25 million dollars in material productivity save in 2019, and over 300 million in spend and 10 million in save through Q2, in 2020 *Transformed department operations resulting in mine-able data architecture and slashing average cycle time across all projects by 60 business days *Drove cross-functional continuous improvement resulting in 30% reduction in cycle time and enabling $15 million in material productivity save that closed before Q4*Launched a work management and delivery tool in 2 months. Tool reduced speed to auction by 40%, digitizing tribal knowledge, standardized processes, and captured critical eAuction data for analytics and business intelligence. *Led crossfunctional teams to overhaul suite of tools including data dashboards and MOS for improved data accuracy and standard work efficiency for deployment to over 300 employees*Led Kaizens and Gembas and used design thinking to capture Key MVP requirements to ISC Automation hub tool. Provided user interface architecture and layout for development team based on standard work improvements. Tool reduced repetitive work and increase productivity by 60% Show less

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  Amazon

  Jul 2020 - now

  • Senior Program Manager

    Jun 2022 - now

  • Program Manager - Ring

    Jul 2020 - Jul 2022