Terlena Murphy MSc. PHRi

Experience

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  Marriott's Castle Harbor Resort

  Jun 1994 - Nov 1999

  HR Generalist/ Benefits Specialist / Trainer

  Benefits Specialist/Trainer: Administered all corporate benefit programs, workman’s compensation, and performance appraisal process (1998 – 1999).HR Generalist: Progressed from HR Administrator to HR Generalist, responsible for the recruitment, onboarding, and employee relations of local employees (1997 – 1998).HR Administrator: For the HR Director and coordinated human resource support functions (1996 – 1997).Select Accomplishments:- Assisted in the planning and execution of employee retention strategy during the months leading to hotel closure (Nov 1999).- Chaired coordination of a job fair to help employees find employment after they were made redundant.- Redesigned BIU staff performance appraisal to include scale ratings and a development plan.- Chaired health and safety committee and reported to Marriott International and their overseas workplace injury insurance carrier, local doctors, and the hospital re: Water contamination incident that closed Marriott Castle Harbor for three days. Show less

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  Bank of Butterfield

  Dec 1999 - Mar 2000

  Employee Relations Specialist

  Human Resources Administrator that provided recruitment, employee relations and records retention support. The Bank of N.T. Butterfield; Recruitment & Employee Relations Specialist that screened and interviewed applicants for entry/professional positions.

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  The Department of Tourism - The Government of Bermuda

  Jul 2003 - Aug 2003

  Summer Intern

  Public Relations Intern that shadowed all account executives to learn about the tourism industry and its strategies.

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  Bermuda Monetary Authority

  Jan 2006 - Jan 2006

  Summer Student
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  Bill & Melinda Gates Institute for Population and Reproductive Health, JHSPH

  Sept 2006 - May 2007

  Administrative Assistant

  I had the pleasure of working for the Bill & Melinda Gates Institute for Population & Reproductive Health during my final year of Grad School at the Johns Hopkins Bloomberg School of Public Health. The Institute provided education/training and resources mainly for women, men and children.

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  Johns Hopkins University

  Aug 2007 - Nov 2007

  Temp Assistant

  to the Associate Dean that provided support by administering minutes, correspondence, scheduling, etc.

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  KeyTech Group of Companies

  Feb 2008 - Nov 2009

  Learning & Development Coordinator

  Learning & Development Coordinator managing the Performance Management process and coordinating training for the group.

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  The Government of Bermuda

  Nov 2009 - Oct 2017

  Training Manager

  I provided Training and Development Consultancy services to government departments within four Ministries. I guided training initiatives and managed development plans for trainees. I collaborated with key stakeholders to fill critical leadership positions and optimize organizational structures, facilitating smooth transitions and operational continuity. I recruited professional and technical trainees for government positions, managed development plans, and ensured successful placement into substantive roles. Additionally, I contributed to and supported the Future State HR Organizational Structure Project and the Airport Redevelopment Project, supporting staff transition plans and training activities. Show less

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  Rosewood Bermuda

  Nov 2017 - Jan 2020

  Talent Development Manager

  During my tenure as Talent Development Manager, I managed the design and implementation of the company's onboarding and development training programs, and audited, tracked, and reported all learning activities per Rosewood's Luxury Service Brand Standards. I partnered with local and corporate L&D leadership to deliver and support talent management and information and data security initiatives, aligning with business objectives. I developed and executed training initiatives to improve Leading Quality Assurance (LQA) and Brand Scores, resulting in a 7% increase in LQA Scores and a 15.1% increase in Brand Standard Scores. Show less

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  Force Multiplier Consulting

  Jan 2020 - now

  Owner/ Consultant/ Facilitator

  As the Owner, Consultant, and Facilitator at Force Multiplier Consulting since January 2020, I have successfully leveraged my extensive HR expertise to provide strategic insights and customized solutions for my clients. This approach has not only maintained client satisfaction but also driven continued business growth. My work in HR Management has allowed me to offer tailored HR solutions to organizations, improving compliance, talent acquisition, and employee relations, ultimately leading to a more efficient and engaged workforce. Additionally, I have designed and implemented customized training programs that enhance employee skills, boost productivity, and foster a culture of continuous learning and improvement. Through my efforts in business administration, I have been able to streamline business processes and operations to maximize efficiency, reduce costs, and optimize resource allocation for sustainable growth and profitability. Show less

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  The Bermuda Post Office (BPO)

  Oct 2020 - Mar 2021

  Human Resources Coordinator (Temp Consultant)

  As the Human Resources Coordinator at The Bermuda Post Office from October 2020 to March 2021, I provided strategic HR support and guidance to the Head of the Department and Senior Managers within the Post Office. I advised management on HR and government policies, procedures, and applicable laws, strengthening compliance and fostering a well-regulated work environment. I analyzed the department structure, reviewed, and updated job descriptions to attract better-qualified candidates and enhance overall workforce quality. I also conducted HR forecasting and workforce planning in alignment with change initiatives and strategic business objectives, optimizing resource allocation and talent utilization. Here, I managed employee relations activities, disciplinary and grievance procedures, and performance management processes, fostering a supportive and performance-driven culture. I coached employees, supervisors, and managers on effective problem-solving, disciplinary, and management-related tasks and coordinated EAP training to address Covid fatigue and stress. Show less

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  Acumen Management Group - AG Holdings Group Ltd (RenGen Ltd)

  Jul 2021 - Oct 2021

  Human Resources Manager (Temp Consultant)

  In my role as Human Resources Manager at Rengen (formerly AG Holdings Group), I provided strategic HR support and guidance to executive and management teams as well as employees. This ensured a smooth transition for the incoming HR Manager, who was able to quickly acclimate and drive further improvements. I advised management on compliance with HR policies and procedures, reviewing employee files, handbooks, and documentation. I managed the full recruitment cycle, including advertising, pre-employment screenings, and onboarding processes. Additionally, I handled work permit applications and processes with Bermuda Immigration and HRIMS (Blue Bison), reviewed and updated job descriptions to reflect current roles and responsibilities, and implemented team-building initiatives to foster a collaborative and supportive work environment. Show less

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  Acumen Management Group Bermuda

  Mar 2022 - now

  Contractor

  Since March 2022, I have served as a Contractor at Acumen Group, where I have navigated complex processes to ensure seamless talent acquisition and compliance. By streamlining permit acquisition, I have successfully reduced wait times and increased workforce efficiency. My work in Work Permit Management has allowed me to support organizations in navigating the complexities of immigration work permit applications and processes, ensuring timely approvals and compliance with local regulations. I have also provided strategic guidance on immigration-related matters through my consultancy services, helping businesses mitigate risks, reduce delays, and optimize workforce planning in line with immigration policies. Show less

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  IEP Bermuda - RennaisanceRe Holdings Limited

  May 2022 - Apr 2023

  HR Generalist (Temp Consultant)

  As an HR Generalist (Consultant), I delivered comprehensive HR Generalist support to the Bermuda HR team and the VP, Global Head of Talent & Diversity at RenaissanceRe. By streamlining operations and driving employee success, the organization experienced improved employee engagement and increased retention rates. I managed candidate correspondence, scheduled and coordinated interviews, prepared offer letters, and facilitated onboarding logistics using Workday. This enabled a seamless transition of new hires and accelerated integration into the company culture. I also administered employee benefits, ensuring a competitive and compliant compensation package, which improved employee satisfaction and retention rates by offering tailored benefit plans.During my time at RenaissanceRe, I also coordinated the summer intern program and managed weekly payroll processing through D365. By streamlining these processes, interns gained valuable experience, and payroll efficiency improved across the organization. I processed invoices for a team of 5 using D365 and managed credit card payments via Concur, which optimized payment management, reduced expenses, and improved budgetary control. Furthermore, I assisted with immigration tracking for new hires, renewals, promotions, and dependents, ensuring compliance and a diverse workforce. I managed the employee travel log to Bermuda and created Business Visitor Letters as needed. Lastly, I coordinated interviews, photoshoots, and contracts for the 2022 Scholarship program, attracting top talent and reinforcing the company's commitment to employee growth and development. Show less

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  Corporation of Hamilton

  Sept 2023 - now

  Consultant HR Director

  Provide HR consultation to the Board, Executive Team, and department heads on compensation, benefits, employee relations, training and development, and employee engagement. Perform HR Director duties, including restructuring of the HR Department and manages a team, consisting of an HR Administrator and HR Generalist. Assist with managing the strategic planning process for the organization. Negotiating salary uplifts with two unions (Successfully negotiated BPSU uplift) and handling disciplinary matters. Update job descriptions in consultation with department heads, employees, and the unions. Implements operational efficiencies and other processes. Conduct training and development at all levels within the organization. Manage recruitment and retention efforts, including for the Executive Team. Implement programs, incentives, and policies to meet the organization's strategic objectives.Handle all other duties associated with the efficient and progressive management of the organization and HR department. Show less