
Natasha Colyn
Held various positions : Debt Pack Operator, Secretary and Credit Controller

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About me
Customer Relationship Manager
Education

Siyanqoba
2006 -Office Professionals MBA Executive Assistant/Executive Secretary NQF level 4
Metro Minds
2020 - 2020Coaching and MentoringActivities and Societies: Unit standard 252029 Lead people development and talent management Level 5 Credits 8 Outcomes:•Analysing the role of team leader in promoting team effectiveness.•Evaluating the effectiveness of a team and propose ways to improve team effectiveness.•Analysing education, training and development needs of members of a unit.•Recording the results of the training needs analysis.•Compiling a people development plan for a work unit.•Managing the implementation of a people development plan for a unit.•Selecting a first line manager for a specific… Show more Outcomes:•Analysing the role of team leader in promoting team effectiveness.•Evaluating the effectiveness of a team and propose ways to improve team effectiveness.•Analysing education, training and development needs of members of a unit.•Recording the results of the training needs analysis.•Compiling a people development plan for a work unit.•Managing the implementation of a people development plan for a unit.•Selecting a first line manager for a specific position.•Planning the coaching process of a first line manager.•Coaching selected first line manager.•Monitoring and measuring the results of coaching sessions. Show less

Labournet
2020 - 2020Certificate Skills Development FacilitatorSkills Development Facilitator Course covered the following : * Develop an organisational training and development plan * Provide information and advice regarding skills development and related issues * Conduct skills development administration * Advise on the establishment and implementation of a quality management system for skills development practices * Co-ordinate skills development interventions * Assess and promote a learning culture in an organisation *… Show more Skills Development Facilitator Course covered the following : * Develop an organisational training and development plan * Provide information and advice regarding skills development and related issues * Conduct skills development administration * Advise on the establishment and implementation of a quality management system for skills development practices * Co-ordinate skills development interventions * Assess and promote a learning culture in an organisation * Strategically align the training and development of skills in an organisation * Promotion and understanding of the ETDP SETA Sector Skills Plan with focus on scares and critical skills planning Show less

Labournet
2019 - 2019COIDA Heath and Safety
Labournet
2019 - 2019Advanced OHS Act & Regulations Health and Safety
Bedfordview High school
1986 - 1991Matric/Grade 12/NQF level 4 Matric/Grade 12/NQF level 4
Siyanqoba
2002 - 2002Speedscript
Siyanqoba
2003 - 2003Effective Business Writing
Beyond 9000 Management Consulting
2003 - 2003Quality Auditing PrinciplesTheoretical course for internal Auditors
Experience

Afrox
Feb 1993 - May 1998Held various positions : Debt Pack Operator, Secretary and Credit ControllerSee CV for full details

Adcock Ingram
May 1998 - Jun 2003P.A. to Group Credit Manager & also P.A. to Financial ManagerSee CV for details as I held various PA and other roles during my employment. P.A. to Group Credit Manager (Mar’00- Jun’03)P.A. to Financial Manager (May’99 – Mar’00)Credit Controller (13 May ‘98 – May’99)

Weighless
Jun 2003 - Sept 2003Area ManagerManagement and Leadership and recruitment of StaffMarketing and Planning of activitiesFinancial Management / control of company assets / AdminResponsibility of upholding the Branch/Image of Weigh-Less

DB Schenker South Africa
Sept 2003 - Sept 2005Held various Personal Assistant Roles due to various management changesI held various PA roles, this was due the different managers that were brought in.• P.A. to Bus. Dev. Manager/G.M. Operations & Support to the Customer Relations Depart. (Sep’03 – Apr’04)• P.A. to COO, Financial Manager & Support to Customer Relations Depart. (Apr’04 – Jul’04)• P.A. to the Forwarding Manager, & Support to the Customer Relations & Forwarding Dept. (Jul’04 – Jan’05)• P.A. to G.M. Business Dev. & Support to Trade Dev. Managers (Jan’05 – Mar’05)• PA to G. M. Business Dev., back up Support to Trade Lane Managers & Customer Relations Team (Mar’05 – Sep’05) Show less

UTI (Company is now now known as DSV)
Oct 2005 - Jul 2007P.A. to Sales DirectorSee CV on my profile for details

Micor a division of Super Group (Company is now known as SG Agility)
Aug 2007 - Feb 2014PA to the CEOAchievements/Highlights :• I implemented branch reports, EXO Reports, MANCO reports, master Micor presentations, proposals, training material, company news flashes as well as other company related documents.• Implemented an intercompany magazine (research, construct articles, every 3 months).Functions and Responsibilities • Travel for whole company on the Travellink system.• Managing of diary.• General PA duties.• Ordering and monitoring of Stannic Fuel Cards.• Screen calls, delegate and resolve and then escalate where necessary.• Management of contracts and repairs to cellphones.• Handling all high level tenders and presentations etc.• Minutes of EXCO, MANCO and other meetings as required.• Purchase of corporate gifts.• Maintaining departmental expenditure.• Updating and ensuring correct versions of company profiles and presentations.• Collating and distribution of monthly EXCO packs.• Co-coordinating and solving all client queries.• Monitor call reports of sales staff and compile stats on sales related issues (for prev CEO). • Send out newsflashes to clients (for prev CEO). • Am the contact person on the company website for any client complaints/issues needing attention. • Assisted Super Group Africa division in 2007-2008 with things like redesigning of brochures, business plans, marketing and admin Show less

CEVA Logistics
Jun 2014 - Dec 2020Human Resources Generalist, EA, and SDFSome Highlights/Achievements * 2018 I was the finalist in the PAFSA PA of the Year.* Created monitoring process & storage process for all contractual documents.* Was tasked to arrange CEVA’s global’s Network partner’s conference for all senior CEVA staff/management of CEVA’s network partners from around the world. These conferences were a major success as we received countless emails, calls etc. saying that the conferences were the best they have ever been a part of. (these compliments can be viewed on my LinkedIn page).* Set up successful learnership/internship programs, & mapped out training development plan for each occupational group.* On commenced with CEVA their BBBEE level was a level 6, in the years that followed I helped them to maintain a level 4 and then move up to a level 2.* Set up entire Health and Safety structure for CEVA SA, including drafting policies/procedures & training up of appointees. We have been through various internal and external audits, all of which were favorable. * Set up Employment Equity/Training committee, this platforms has been instrumental in facilitating dialogue between management and staff & visa versa.* Set up an internal quarterly publication.* 2018 the BCP plan I created was sent to CEVA global which I was told it would rolled out globally. Some functions : (full description of tasks are on CV)* Registered SDF for CEVA, & main coach/mentor for all Learners/Interns.* BBBEE Facilitator.* Health & Safety coordinator for CEVA S.A.* Employment equity chairperson, advise company on EE requirements, & capture EE reports annually.* Travel for CEVA SA as well as conferences & functions. * Agendas & minutes of meetings including board & local meetings.* Full diary management & all PA duties as required by Director. Show less
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Stallion Security (Pty) Ltd
Jan 2021 - Apr 2021Stallion securitySome Highlights:A first in the company that a new employee gets voted for "achiever of the month award"
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Metro Minds (Pty) Ltd
Apr 2021 - nowAlthough I can be a transactional seller, I am more inclined to be solutions-driven. This has paid off as I have seen 42% growth in new business signed as well as growth in the current clients I service, by adopting a more solutions-driven approach.This in turn has also changed the way we are selling, the types of products we are selling, and the market we are selling to.
Customer Relations Manager
Apr 2021 - nowCustomer Relationship Manager
Apr 2021 - Feb 2024
Licenses & Certifications

Registered SDF (Skills Development Facilator) for CEVA SA
TETAJun 2014
CEVA LDP (Leadership Development Programe) Wave 1 completed in 2019
CEVA LogisticsApr 2019
Honors & Awards
- Awarded to Natasha ColynCompliments recevieved from CEVA African Agents Conference This conference comprised of senior CEVA delegates from around the world, and the CEVA African Agents. The names have been removed due to confidentially. Mar 2016 Dear Natasha, What a brilliant idea! Thank you so much. None of us had thought of this avenue of instant communication. (whatsapp group). We appreciate the initiative. - GM – CEVA Agent Hi Natasha, This was actually great! Thank you for having organized such a fantastic conference. GM – CEVA Agent Thanks Natasha the arrangements look too good to be true, probably the best I have ever seen !!!! - Director - Business Development CEVA IndiaHello Natasha. Thanks a… Show more Dear Natasha, What a brilliant idea! Thank you so much. None of us had thought of this avenue of instant communication. (whatsapp group). We appreciate the initiative. - GM – CEVA Agent Hi Natasha, This was actually great! Thank you for having organized such a fantastic conference. GM – CEVA Agent Thanks Natasha the arrangements look too good to be true, probably the best I have ever seen !!!! - Director - Business Development CEVA IndiaHello Natasha. Thanks a lot for your kind attention to detail before, during and after our agents Conference. Kind Regards - Director Development Africa CEVA Dubai Dear Natasha, Thanks again for the great organization and your hospitality. Business development director – CEVA AgentDear Natasha , once again, thank you for the organization of this function. CEVA Air & Ocean Operations Director - TurkeyDear All, We would like to thank you all for the valuable time we spent together in the conference. In particular Natasha for the quality organization and the kind hospitality extended. Gateway Manager – CEVA Dubai Airport Dear Natasha, from our side we would like to state, the conference was so well organized and we really enjoyed the South African hospitality. MD - CEVA agent NamibiaGood Morning Natasha, Thanks a lot and God bless you for your hard work and kindness. MD – CEVA Agent KenyaHi NATASHA !!! what a nice way to follow up and easier way to communication with one another, thank you for introducing the Whatsapp group to us. Once again, many thanks again for the nice organization of this conference and the warm hospitality of all South African team. Directeur Général - Dakar - SenegalHi Natasha, Good idea about setting up the whatsapp group and thanks for your hospitality. Operations Manager – CEVA Agent Zambia. Show less
Languages
- afAfrikaans
- afAfrikaans
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