Gautam Kumar

Experience

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  Semtech infotech Limited

  Mar 2016 - Sept 2016

  Trainee Support Engineer

  Trainee Support EngineerProject name: CCTNS (Delhi Police Project) Roles and Responsibilities:• Technical Support to End user.• Installation of Ubuntu, windows client operating systems.• End user technical support.• Networking issue.• PC Troubleshooting.

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  Jiffy Info solution Pvt Ltd

  Sept 2016 - Jul 2019

  Customer Support Engineer

  Roles and Responsibilities:• Installing windows operating systems and configuring on HP Servers.• Responsible for installing, maintaining and supporting computer communication network (LAN & WAN).• Create VM on VMware environment and Installation of Operating Systems, • Patching of servers and handover to the end users.• Management of Active Directory, 2nd level support for users.• Technical support to end user.• Day to Day server health checkup, monitoring logs, events.• To ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users.• Diagnosing Hardware problems and installation of various printers.• Technical Support to the users.• Helping clients with regards to technical issues with our widgets.• Answering questions from customers and prospective customers about the features and capabilities of our widgets.• Documentation for our website on an as-needed basis.• Communicating customer needs to our engineering staff.• To use diagnostic tools such as trace route, ping, ipconfig etc. • Outlook configurations and support. Show less

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  PC Solutions

  Jul 2019 - now

  Remote Support Engineer