Claire Boyter

Experience

• 

  World Vision New Zealand

  Oct 2010 - Mar 2017

  Systems/Solutions analyst for portfolio of systems including CRM (Dynamics), ERP (Jade), Productivity (Office 365) in a multi-vendor environment. Responsible for user/stakeholder management, managing deployments, bug tracking, enhancement solutions, user training, writing technical specs, system configuration and documentation.Key Projects & Achievements: 2016 40 Hour Famine Scrum Team (December 2015 – March 2016): Member of an Agile/Scrum team which developed a peer to peer fundraising platform moving from CRM to an ERP system (Jade) integrating with Kentico. I handled requirements and testing. Also performed as lead tester writing test scripts.2015 40 Hour Famine Team (November 2014 – March 2015): Project Managed enhancements to the existing peer to peer fundraising website and CRM integration2014 40 Hour Famine Team (October 2013 – April 2014): Lead CRM customiser for the 2014 40 Hour Famine. Was part of a team that built a peer to peer fundraising platform in CRM which integrated with the World Vision Website. Included working closely with the web development team and business gathering requirements and architecting solutions.Christmas 2014 Smiles ecommerce site: Led requirements and solution crafting for WV’s Christmas 2014 ecommerce experience.Digital Progress Report: June 2015 – September 2015: Involved in a team which provided a digital annual child progress report for child sponsors. World Vision NZ was the first WV office worldwide to offer this. Show less Provided administrative support for the Events and Engagement team, eventually moving to head up the co-ordination and project management of the show. As part of the administrative support this included helping and project managing a consolidation of all files and folders for migration to SharePoint.Key Projects & Achievements:Successfully project managed a national tour with Suzanne Prentice and Chris Lam Sam from The Funky Monkeys in a Kids for Kids tour to 17 locations across the country. This included arranging venues, transport and accommodation, co-ordination with The Production Company. Responsible for managing the budget, communications plan, all co-ordination with schools and reporting to stakeholders. Show less

  • Solutions Analyst

    Jul 2013 - Mar 2017

  • Events & Engagement Administrator

    Oct 2010 - Jul 2013
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  Xtreme Productivity

  Mar 2016 - now

  Service Delivery Manager with a portfolio of clients that I assist with enhancements to their existing CRM, migration to CRM 365, new CRM implementation including business and process analysis, customization of CRM including custom workflows, writing technical specs for plugins and JavaScript, bug fixing in CRM, account management and project management. Manage an international team of developers and helpdesk service agents in New Zealand, Australia and India.Key Projects & Achievements: 2017 SENZ Employment: Created a number of reports utilising CRM advanced reporting with reports built in Visual Studio.2016 - 2017 Tearfund Integration with the field : Led a team of developers and project managed full integration of child details from the Tearfund Global Marketing Centre (GMC) to Tearfund CRM in NZ. Included development of api’s, CRM workflows, business analysis, building the solutions and testing. We were the first country in the partnership to successfully build a full and functioning integration with the GMC2016 Tearfund Tax Receipt Solution: Successfully built and implemented an automated tax receipt solution for Tearfund, which resulted in Tax Receipts going out 2 days into the new financial year instead of 4-5 weeks afterwards.2016 Zealandia Website and CRM Integration: Took over the project management and build for a new website for Zealandia which included a new CRM which integrated with the website. Included generating entry tickets in CRM which updated CRM when scanned at the venue. Show less

  • Information Technology Business Partner

    Mar 2017 - now

  • Service Delivery Manager

    Mar 2016 - Mar 2017