Monika B.

Experience

• 

  Uber Center of Excellence

  Dec 2016 - Oct 2021

  • Creating and updating internal processes and blog posts• Managing EMEA wide and local knowledge bases• Leading Content Projects, providing support to projects running centrally, working closely with the project team, senior specialists, and other stakeholders to meet project deliverables• Working with CommOps and BPO Teams to provide relevant and easy to use support and content resources• Composing pre-existing responses for the Support Teams use, internal, quality standards and guidelines in English and Polish language• Drafting content for product launches in consultation with the Product, Quality and Operations to capture the specifications of products and the crucial information the customers need• Maintaining a consistent voice and tone across all the EMEA and local Content Resources (In-App Support, Social Media channels)• Developing and maintaining strong stakeholder relationships, working with the stakeholders to ensure alignment• Identifying areas that need improvement• Aligning content projects with business strategic objectives Show less

  • Content Specialist

    Nov 2017 - Oct 2021

  • Community Support Representative

    Dec 2016 - Nov 2017
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  HSBC

  Nov 2021 - now

  Cybersecurity Content Manager