Monika B.

Monika B.

Followers of Monika B.685 followers
location of Monika B.Cracow, Małopolskie, Poland

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  • Timeline

  • About me

    Content Manager at HSBC

  • Education

    • Uniwersytet Jagielloński w Krakowie

      2010 - 2015
      Magister (Mgr) Polish philology (cultural anthropology and literary criticism) 5.0
    • Jagiellonian University

      2015 - 2020
      PHD Candidate Literature -

      Activities and Societies: Reading, writing, attending conferences

  • Experience

    • Uber Center of Excellence

      Dec 2016 - Oct 2021

      • Creating and updating internal processes and blog posts• Managing EMEA wide and local knowledge bases• Leading Content Projects, providing support to projects running centrally, working closely with the project team, senior specialists, and other stakeholders to meet project deliverables• Working with CommOps and BPO Teams to provide relevant and easy to use support and content resources• Composing pre-existing responses for the Support Teams use, internal, quality standards and guidelines in English and Polish language• Drafting content for product launches in consultation with the Product, Quality and Operations to capture the specifications of products and the crucial information the customers need• Maintaining a consistent voice and tone across all the EMEA and local Content Resources (In-App Support, Social Media channels)• Developing and maintaining strong stakeholder relationships, working with the stakeholders to ensure alignment• Identifying areas that need improvement• Aligning content projects with business strategic objectives Show less

      • Content Specialist

        Nov 2017 - Oct 2021
      • Community Support Representative

        Dec 2016 - Nov 2017
    • HSBC

      Nov 2021 - now
      Cybersecurity Content Manager
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Monika B.
      Uber Support Superstar for Q1/2018 Uber Apr 2018 Quarterly recognition awarded to employees in the EMEA for their achievements in a given quarter.