Vincent Ng Chee Wei

Experience

• 

  Unified Communications Sdn. Bhd.

  Mar 2001 - Aug 2005

  Senior Telecommunication Engineer - Team Leader

  -Leading Customer Engineering team-Plan, evaluate, organize, control and coordinate current projects and new projects-Maintain and improve ASP In Service Performance of customer network. -Provide technical support, fault investigation, trouble shooting to customer.-To ensure operation team on 24x7 service duty to meet Service Level Agreement (SLA) for the businesses.-Provide technical consultancy and assistance as and when required.-Derive recommendations for performance improvement and capacity planning to customer. -To ensure complete and accurate project documentation for operation hand-over.- Integrating technical expertise with project management, ensuring that our solutions meet our customer expectations. - To adopt effective project management process and methodology. - Enforcing process flow, policy, procedure and practice in meeting up Quality of Service (Qos) Show less

• 

  Ericsson Malaysia Sdn. Bhd

  Sept 2005 - Jun 2006

  Network Support Engineer, Ericsson Local Support

  •Managed Services of TIME IN (Intelligent Network) System•Handling Customer Request & Complaint•Provide technical support on Ericsson RSG (Remote Support Gateway)•Handling Wireline Fixed Network CSR (Customer Service Request)

• 

  Maxis

  Jul 2006 - now

  - Project Manager for LTE L1800/L2600 rollout- Project Manager for KV W900 rollout- Project Manager for KV 2G/3G modernization- Project Manager for Nationwide 3G IuB & CE upgrades - Project Manager for special event like F1, LPGA/PGA tournament, Thaipusam, Concerts for coverage and capacity enhancement- Project Manager for transmission backhaul upgrades with multi vendor for IPPDH deployment- Multi-vendor coordination on end to end readiness from NodeB till SDHF backhaul.- Project Manager on Highway Improvement Plan to improve call quality- Resolving VIP complaint on data network Show less •Technical lead for end-to-end implementation of MessagePlus solution.•Systems Development for VAS (Value Added Services) - Messaging Services•Service Management for VAS - Messaging Services•Project Management for VAS - Messaging Services•Provide technical & engineering service to develop new products/services by performing full engineering life cycle activities. i.e. Feasibility Assessment, Requirement Analysis, Solution Design, Prototyping, Testing and Implementation of new products/services•Analysis of Messaging Systems and Usage pattern changes and forecasts•Provide technical & engineering support to Upgrade & Expand existing products/services•Provide technical & engineering support to Enhance and Optimize existing products/services•Prepare procurement documentation (NIC, Bizcase, PR, Work Package Order)•Provide 2nd level technical support for SMS, MMS, MessagePlus Show less

  • Enterprise Network Solution Planner + Capex Planner

    Nov 2023 - now

  • Enterprise Service Manager + Capex Planner

    Oct 2022 - Mar 2024

  • Project Management Specialist

    Mar 2017 - Sept 2022

  • Project Manager, Network Implementation

    Apr 2010 - Feb 2017

  • Assistant Principal Engineer, VAS Optimization

    Oct 2009 - Mar 2010

  • Senior Engineer, Core Network Engineering, Value Added Services

    Jul 2006 - Sept 2009