Richard Bryant

Experience

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  Thomas Cook/Fashion Fair Travel

  Jun 1985 - Jun 1990

  Travel Consultant/Assistant Manager

  Started as travel agent in a leisure focused mall agency with 5 branch offices all in malls. Became the technical and Apollo coordinator for all 5 offices and managed installation of Windows based desktop in all offices. Responsible for writing agency scripts and CustomCheck rules. Became Assistant Manager, answered RFPs, created sales presentations and made sales calls to corporate customers. Taught as instructor at Thomas Cook Travel/Fashion Fair Travel School through Fresno City College.

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  Beck and Duke Travel

  Jul 1990 - Mar 1993

  Travel Consultant

  Travel agent handling corporate and leisure travel. Created sales and marketing materials, answered RFPs, and made sales calls to corporate customers. Hired as agency Apollo coordinator to handle scripts and computer configuration.

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  Travel Express

  Jan 1993 - Jan 1996

  Travel Consultant

  Managed leisure and corporate travel, created sales and marketing materials, made sales calls, answered RFPs, worked with corporate advisory boards and local aviation department working to promote Fresno Air Terminal. Created and produced monthly agency newsletter.

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  Uniglobe Professional Travel

  Jan 1996 - Feb 1997

  Operations Manager

  Managed operations for one of the largest Uniglobe Agencies in North America. Agency had corporate focus with several on-sites and many STPs. Managed day to day operations of agency, staff issues, and customer relations. Assisted with sales presentation to prospective customers and answering RFPs.

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  Travelport

  Jan 1997 - Jan 2015

  Managed the product marketing side of Point of Sale Product Management being responsible for customer demos and presentations, channel training and support, Product Advisories and customer support tools, articulating customer and Regional Product requirements to Product Owners. Role was expanded in 2014 across the Travelport point of sale tools which included Travelport Smartpoint, Universal Desktop, and Viewtrip.com.Throughout 2013 and 2014, continued to support large customer implementations for Travelport Smartpoint and Universal Desktop, assisting implementation team with troubleshooting, support and training for Universal Desktop with Flight Centre Canada and AAA/CAA, and deployment and adoption for large Americas customers with Travelport Smartpoint. Show less Global Product Management Team member as a Product Owner for Travelport Universal Desktop handling Universal Profile, Universal Desktop Workflow, Rules engine, and SDK. Core member of Product Team heavily involved with supporting the selling, deployment, implementation, and training of Universal Desktop to high profile customers such as Flight Centre Retail globally. Involved with global customer, 3rd Party, and Supplier customers for pre and post sales consultancy, support and troubleshooting, understanding customer requirements, and articulating those to development and UX and other Product Owners, assisted with implementation, onsite support, and consulting for extended periods of time for large global customers. Show less Managed a team of 12 people based across the U.S., providing services across several functions including Desktop/Networking solutions, Travelport corporate booking tool sales and account management, GlobalWare back office, and API sales & consultancy for the Americas Region. Developed a process for customer billing and employee time tracking leveraging existing help desk support software.Individual contribution was Sales Engineer, providing customer demonstrations and sales presentations throughout Travelport Americas Region, onsite at customer locations, at company office locations, as well as trade shows and conferences. Provided pre and post sales operational and technical consulting. Provided sales and consulting for Galileo XML, Galileo Web Services, Galileo IDS, and Travelport corporate booking tools. Assisted Sales with new customer acquisitions and customer renewals for TMCs, 3rd Party partners, and some Supplier customers. Assisted sales with answering RFPs. Show less Account Management for the Midwest Region based out of Chicago. Managed medium and large sized agency customers and TMCs in Illinois, Wisconsin, Iowa, Minnesota, Indiana, Nebraska, and Michigan, such as Fox World Travel, Travel and Transport, AAA clubs as well as American Express and CWT call centers.Responsibilities included understanding of customer needs, technology consulting, operational support, implementation and adoption of new products and services, escalation of issues, product demonstrations, identified business opportunities. Assisted Sales with customer contract renewals. Show less

  • Sr Mgr, Product Management Marketing

    Oct 2012 - Jan 2015

  • Sr. Manager, Product Managementt

    Jan 2009 - Oct 2012

  • Sr Manager, Technical Services

    Jan 2008 - Jan 2009

  • Sr Manager Professional Services

    Jan 2004 - Jan 2008

  • Account Manager

    Jan 1998 - Jan 2004

  • Regional Training Specialist

    Jan 1997 - Jan 1998
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  Unit4

  Aug 2015 - Jul 2016

  Travel Implementation Consultant

  Travel Implementation Consultant and provided strategic oversight throughout the implementation lifecycle. The role required the consultant to be an expert in the analyzing and understanding business needs, gathering requirements, architecting solutions, configure, validate and support the deployment. Involved in the ongoing support of Unit4 clients, and the role also had opportunities to provide value- added consulting services to enable clients to adapt to changes needs.

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  Travelport

  Jul 2016 - Feb 2021

  • Account Manager Stategic Accounts

    Jan 2019 - Feb 2021

  • Sales Support Manager

    Jul 2016 - Dec 2018
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  Sabre Corporation

  Mar 2021 - May 2023

  Account Director - Strategic Airline Accounts
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  Travelport

  Jul 2023 - May 2025

  Customer Success Manager
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  TempoTrip

  May 2025 - now

  Director of Product and Implementation