Kavya Bakshi

Experience

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  ASHMIT ENTERPRISES

  Jul 2022 - Dec 2022

  Computer System Operator and Sales Representative
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  McDonald's

  Jan 2023 - May 2023

  Crew Member

  -Delivered exceptional customer service by efficiently preparing food and beverages and maintaining ambitious standards. -Operated cash register and card machine, ensuring accurate and prompt transactions. -Responded to customer complaints with empathy and problem-solving skills.-Awarded “Employee of the Month” for the month of April

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  The University of Winnipeg

  May 2023 - now

  -Utilized Fusion software to assign lockers and book courts, demonstrating proficiency in computerized systems. -Assist with administrative tasks such as membership registrations, scheduling, and cash transactions-Provide exceptional customer service by addressing inquiries, assisting with equipment usage, and ensuring a positive gym experience-Enforce gym policies and rules to maintain a secure and welcoming environment for all patrons-Committed to delivering high-quality service, contributing to member satisfaction, and fostering a healthy gym environment. Show less

  • Student Assistant , Technology Solutions Centre

    Aug 2024 - now

  • Facility attendant, Duckworth Gym

    May 2023 - now
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  Neo Financial

  Jul 2023 - now

  -Specialized in providing top-notch service across a diverse range of financial products, with a focus on efficient customer onboarding for Neo loans.-Expertise in mortgages, RRSPs, TFSAs.-Specialized in detailed knowledge of mortgages and investment plans offered by Neo -Proficient in identity verification and credit file checks for compliance and security.-Dedicated to performing thorough fraud analysis for financial protection.-Committed to delivering a seamless onboarding experience for new customers. Show less -Managed highly escalated customer interactions, ensuring resolution and satisfaction.-Contributed to organizational growth by balancing expansion with profit margin considerations.-Demonstrated ownership and consistently delivered results beyond expectations.-Possessed in-depth product knowledge for effective communication and problem-solving.-Collaborated effectively, fostering a positive team environment and shared success.-Went above and beyond to address customer concerns, ensuring a positive experience. Show less -Engage with customers across multiple channels (chat, email, phone, text) to deliver timely and friendly resolutions, building strong relationships.-Provide expert assistance in understanding Neo App functionalities, ensuring accurate responses to customer inquiries.-Utilize Jira, Zendesk, and Amazon Connect for efficient troubleshooting and precise ticket logging.Advocate for customers by sharing feedback to drive continuous product and experience improvements.-Maintain a high level of expertise in Neo's products, performing data entry and providing administrative support as needed Show less

  • Operations and Onboarding Specialist

    Jan 2024 - now

  • CES - 2 Customer Service Specialist Engaged Performer

    Aug 2023 - now

  • CES - 1 Customer Service Specialist

    Jul 2023 - now