Alan Madrid

Experience

• 

  Dell

  Apr 2006 - Feb 2016

  Responsible for selling Dell Enterprise and third party solutions over phone/email to over 3000 Companies in the US. Serving as an IT Adviser to identify customers’ needs in order to position enterprise solutions. Worked with sensitive information on a daily basis like credit cards and or Account information to place large orders. Worked with 3erd party suppliers to fulfilled orders on time. Daily interactions with ISRs in the US to plan sales strategies. Pipeline knowledge to forecast sales and meet assigned quotas. Exceeded average yearly quotas to over 100%. Salesforce tool usage to be able to work with customers database. Show less

  • Enterprise Infrastructure Sales Specialist-

    Sept 2012 - Feb 2016

  • Client Technical Support Sr Associate

    Apr 2006 - Aug 2012
• 

  Tetra Pak

  Oct 2016 - Sept 2017

  Technical Service Administrator

  Technical service administrator for TetraPak engineers. Supervises travel expenses and working hours for these engineers. Invoicing for Tetrapak customers based on contracts.

• 

  Sanofi

  May 2018 - Feb 2019

  Information Technology Help Desk Administrator

  Provides IT support for large pharmaceutical company. Support involved network troubleshooting, Windows operating systems, Local host devices (laptops, printers and mobile devices), active directory management, Microsoft exchange server-client connections, logon scripts, bitlocker , virtualization exposure, Polycom conference rooms and other infrastructure devices. Documents and follow up on cases using ServiceNow platform.

• 

  Quest Software

  Apr 2019 - now

  Enterprise Tech Support

  1. Quest K1000 Server Support:- Software, script and patching deployment- Devices and software inventory management- Service Desk ticketing system and Exchange Server Knowledge to configure a Mail Server - LDAP Management- Wake On Lan Management- SQL exposure- Back end connections support with network SSH clients such as PuTTY- Server Remote Management and configuration via iDRAC Cards or IPKVM.2. VMware and Windows Hyper-V virtualization knowledge3. Active Directory Knowledge.4. Windows Server 2008, 2012, 2016 2019 support. Show less