Jamie Yates

Jamie Yates

Administrative Manager

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location of Jamie YatesLondon, England, United Kingdom

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  • Timeline

  • About me

    Project Management Team Lead

  • Education

    • The University of Edinburgh

      2012 - 2014
      Master of Laws (LLM) and Chinese
    • 南开大学

      -
      Chinese Mandarin Chinese Language and Literature
    • Bath Spa University

      2022 - 2022
      Associate's degree Computer Software and Media Applications Merit

      Frond End Programming HTML, CSS, JavaScript, React stack

  • Experience

    • COS

      Aug 2009 - Oct 2010
      Administrative Manager

      Administrative Manager for a rapidly expanding, high-end retailer responsible for all accounting matters and team management

    • INIT (Satisfaction, Fidélité & Expérience Client)

      Sept 2011 - Jan 2012
      Marketing Team Member

      Marketing Assistant gathering information through customer feedback and research to identify trends, improvements and gauge customer satisfaction.

    • Financial Ombudsman Service

      Jan 2012 - Sept 2012
      Case Adjudicator

      Responsible for making decisions on financial disputes between consumers and financial institutions in accordance with UK financial regulations.

    • Chaoyang Vocational Training Group, Beijing

      Nov 2014 - Mar 2016
      Education Officer

      Leadership on recruitment, teacher training as well as designing content for curriculum content.

    • Foreign, Commonwealth and Development Office

      Apr 2016 - Jul 2022

      Departmental leadership of 17 officers tasked with implementing China-wide projects to support work on protocol, policy, logistics and international events. Delivering through others in order to promote the UK Government’s objectives in China. Responsible for leading on innovative projects that seek best practice for operational improvements, but also offering new ideas and services to visa customers promoting the UK's interests and contributing to an increase in demand for visas.

      • Deputy Manager Corporate Services

        Feb 2019 - Jul 2022
      • Entry Clearance Officer

        Apr 2016 - Feb 2019
    • Jisc

      Dec 2022 - now

      I lead a dedicated team at Jisc, driving the delivery of a diverse portfolio of products and services within the EdTech space. With a focus on innovation and operational excellence, our goal is to continuously enhance educational experiences through cutting-edge technology solutions. In my role as a Senior Project Manager at Jisc, I orchestrate projects focused on business transformation, strategically driving change within the organisation to enhance service for the UK Higher Education and Further Education sector. This results in improved operations, enriched educational offerings, and a lasting positive impact.

      • Project Management Team Lead

        Sept 2023 - now
      • Senior Project Manager

        Dec 2022 - Sept 2023
  • Licenses & Certifications

    • Workplace Mediator

      CMP Solutions
    • AgilePM® Practitioner

      APMG International
      Feb 2025
      View certificate certificate
    • PRINCE2® Foundation Certification Training

      AXELOS Global Best Practice
    • Line Manager Program

      ILM
    • AgilePM® Foundation

      APMG International
      Feb 2025
      View certificate certificate
    • Adobe Illustrator CS

      Adobe
    • Managing Safely

      IOSH
    • PRINCE2® 2017 Practitioner

      AXELOS Global Best Practice
    • Front End Web Development

      Bath Spa University
      Aug 2022