Jamie Yates

Experience

• 

  COS

  Aug 2009 - Oct 2010

  Administrative Manager

  Administrative Manager for a rapidly expanding, high-end retailer responsible for all accounting matters and team management

• 

  INIT (Satisfaction, Fidélité & Expérience Client)

  Sept 2011 - Jan 2012

  Marketing Team Member

  Marketing Assistant gathering information through customer feedback and research to identify trends, improvements and gauge customer satisfaction.

• 

  Financial Ombudsman Service

  Jan 2012 - Sept 2012

  Case Adjudicator

  Responsible for making decisions on financial disputes between consumers and financial institutions in accordance with UK financial regulations.

• 

  Chaoyang Vocational Training Group, Beijing

  Nov 2014 - Mar 2016

  Education Officer

  Leadership on recruitment, teacher training as well as designing content for curriculum content.

• 

  Foreign, Commonwealth and Development Office

  Apr 2016 - Jul 2022

  Departmental leadership of 17 officers tasked with implementing China-wide projects to support work on protocol, policy, logistics and international events. Delivering through others in order to promote the UK Government’s objectives in China. Responsible for leading on innovative projects that seek best practice for operational improvements, but also offering new ideas and services to visa customers promoting the UK's interests and contributing to an increase in demand for visas.

  • Deputy Manager Corporate Services

    Feb 2019 - Jul 2022

  • Entry Clearance Officer

    Apr 2016 - Feb 2019
• 

  Jisc

  Dec 2022 - now

  I lead a dedicated team at Jisc, driving the delivery of a diverse portfolio of products and services within the EdTech space. With a focus on innovation and operational excellence, our goal is to continuously enhance educational experiences through cutting-edge technology solutions. In my role as a Senior Project Manager at Jisc, I orchestrate projects focused on business transformation, strategically driving change within the organisation to enhance service for the UK Higher Education and Further Education sector. This results in improved operations, enriched educational offerings, and a lasting positive impact.

  • Project Management Team Lead

    Sept 2023 - now

  • Senior Project Manager

    Dec 2022 - Sept 2023