Experience

• 

  Wipro infotech

  Jul 2010 - Jul 2013

  Scope of work:Providing windows level support for project johnson & johnson as per the Client setup & compliance policy of johnson & johnson.Desktop Support (L1 & L2):• Install, maintain and support windows Desktops & Laptops• Assembling systems and servicing• Installation, configuration and troubleshooting of OS• Desktop, Laptop Configuration - Network, mail client, internet & other parameters• Managing & Maintaining Antivirus Applications• Troubleshooting Desktop issues (OS, Apps, Network, Printer, Internet problems etc).• Installation, configuration and troubleshooting of Standard Applications ( MS Office, Adobe, etc)• Installation of SAFEBOOT with the help of L2 team.Network Support (L1): • VLAN Changing in Level 2 switches• Network Port Management in Server / Rack RoomServer Support (L1): • Manage user access and related changes for access to various applications and server • Securing resources with Shared folder and NTFS permissions• Configuring Network, Sharing resource, Maintenance and Troubleshooting• Client configuration of AD, DHCP, DNS etcData Backup & Recovery:• Installing and troubleshooting DLO backup agent.Patch Management Support (L1):• Installation, Configuration & troubleshooting of SCCM Client (System Centre Configuration Manager) • Remotely deploying the Microsoft security patches.Printer Support (L1& L2):• Installing and Administrating Network Printer. IP Phone Support:• Configuring the CISCO IP Phones (794X series).Mobile (Blackberry) Support: • Configuring the Wipro mails in Blackberry as well as in Android devices. Vendor Management:• Co-ordinating with vendor regarding hardware issues. Show less

  • Project System Admin

    Sept 2011 - Jul 2013

  • Desktop Support Engineer Level 2

    Jul 2010 - Sept 2011
• 

  Accenture

  Jul 2013 - now

  System admin

  Providing windows level support & application support to project British petroleum at Accenture