Experience

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  Millenium 1 solutions

  Mar 2020 - Mar 2021

  Customer service representative

  Call and Chat agent-Received and responded to multiple live chats for PC Optimum clients. Gathered credentials and verifiedrequired information.-Actively listened to the customer, taking their request for products or services.-Presented customer service solutions and suggested additional items.

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  Contactpoint 360

  Jul 2021 - Sept 2021

  Sales representative

  Sales Representative and customer service

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  Auto primo

  Oct 2021 - Oct 2022

  Business development

  -Ensured that all communications to and from the client are passed on effectively and quickly.-Maintained strict confidentiality of customer information as well as of dealership processesand marketing strategies.-Followed up on customer visits to ensure customer satisfaction.-Referred opportunities for growth in service provided-Negotiated with customers to close on deals and increase sales; car deals, interest rates,leases, and calculated financial requirements prior to obtain approval from dealership'smanager and F&I manager. Show less

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  Loblaw companies limited

  Sept 2022 - May 2023

  Support specialist

  Pharmacy enhanced support specialist-Provided technical support for pharmacy hardware, software, and networking issues.-Responded to store contacts via phone, email, and other channels, providing first-level resolutions orescalating calls to appropriate teams when needed.-Updated and maintained a knowledge base for a wide range of pharmacy hardware, software, andnetworking issues.-Identified and communicated trends for escalations and improvement opportunities.-Liaised with internal departments to ensure store incidents were addressed, investigated, andresolved, meeting service level agreements. Show less

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  Accenture

  May 2023 - Feb 2024

  Bilingual help desk analyst

  -Provided technical support for hardware, software, and network issues in the field of pharmacy.-Responded to store inquiries via phone, email, and other channels, providing first-level solutions orrouting appropriate calls to the relevant teams when necessary.-Maintained and updated a knowledge base to resolve a variety of pharmacy-specific hardware,software, and network problems.-Collaborated with cross-functional teams to ensure efficient resolution of technical issues andexceptional customer service.-Continuously updated skills and stayed abreast of emerging technologies and industry best practices.-Adhered to service level agreements (SLAs) and maintain high standards of professionalism andcustomer satisfaction. Show less

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  Manulife wealth

  Jan 2025 - now

  Associate