Walter Feng

Experience

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  Hilton

  Feb 2016 - Dec 2016

  Comply with all systems and procedures as laid down by Management and Hilton. Know the standards and put them into practice in her/ his daily work, thus actively pursuing the hotel’s objectives.Guarantee the tidiness and cleanliness of the reception areaCarry out correct cashing up and adjustment of errors.Know all tasks on the central telephone switchboard MAGIC (acceptance and passing on of telephone calls, faxes, messages, etc.), can work independently there and will take over shifts when necessary.Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.Accept reservations and enter these into the PMSSupport the Shift Leader in the administrative work.Have thorough knowledge of the building and actively sell the hotel facilities and service offers.Check daily reports and be familiar with daily activities in the hotel.Welcome and check-in for guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organisation).Check-out of departing guests in accordance with the established standards (drawing up of guests’ bills, processing using the computer system).Preparation and processing of group arrivals – carry out check-in.Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints.Acceptance and passing on of the wishes of guests to the corresponding departments/persons.Responsible for the cash inventory allocated to her/him, i.e. cashiering, declaring shortfalls.Daily checks on the credit limit list in agreement with the team leader.Ensure that all guest accounts have sufficient credit at all times.Promote the Hotel facilities at all times, upselling and contributing to the commercial front office operation. Show less

  • Guest Service Agent

    Mar 2016 - Dec 2016

  • front office

    Feb 2016 - Dec 2016
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  City Centre Motel

  Dec 2016 - Mar 2018

  Hotel Manager

  • Manage and maintain motel facilities.• Assign duties to motel personel.• Observe and monitor staff performance related to motel rules and regulations, hotel policies and services.• Deal with customer’s complaints and concerns.• Purchase supplies from outside vendors, and inspect entire motel for cleanliness and attractive appearance.• Greet and register customers and guests with check ins and check outs.• Analyse financial information.• Collect payment and record money earned for the business.• Manage and maintain motel bookings from different booking channels.• Interview, hire and motel staff when necessary. Show less

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  Laughing Buddha Chinese Restaurant

  Mar 2018 - Apr 2022

  Restaurant Manager

  Managing a restaurant while aiming to eventually created an influential fusion-style Chinese restaurant in the local community.• Managing in achieving a continuous increase of revenue for the restaurant by 5%-10% annually.• Developed and implemented an effective system for hiring, managing, and training staff through operations, thereby increasing the operational efficiency of the restaurant.• Accumulated a wealth of management experience through continuous practice, including staff management and training, marketing planning, cooperation with the community, organizing local Chinese Chamber of Commerce networking events, etc.• Accumulated and maintained high-quality customer information with the database, continuously improved and nurtured relationships with high-quality customers, thereby bringing sustained benefits to the restaurant.• Ensure food quality and presentation is up to a high standard• Planning and organizing any private functions.• Complete and timely execution of local marketing plans releveant to restaurant revenue growth.• Arrange and purchase consumables, stock and services necessary for restaurant operation meanwhile to meet the budgets standard.• Arrange and manage recruitment and staff training programe.• Liaise with chefs and suppliers in planning menu design and specials.• Keep records of stock levels and financial transactions.• Ensure daily cashing and banking is done and financially reported. • Ensuring dining facilities comply with health regulations.• Maintain correct appearance and cleanliness of premises.• To seek customer's feedback to ensure their satisfaction with meals and services.• To attend to any operational problems as they occur. Show less

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  Cordis Hotels and Resorts, Auckland

  Mar 2023 - now

  Food And Beverage Supervisor (Duty Manager)

  Manage the daily operation of the restaurant for one of the most Luxury 5-star hotel in NZ, with an average of 800-1000 guests per day and a monthly average of 5000 turnover of guests.·Responsible for raising purchase orders, signing off time sheets and rosters·Responsible for coordinating the work of the Food and Attendants in an efficient manner, whilstmaintaining quality and standards·Have full knowledge of all food and beverage outlets operations and roles therein·Ensure all food and beverage items served to guests are of the highest standard and presentation·Understand and supervise opening and closing procedures·Ensure cleanliness of bar, tables, chairs, floor and general equipment. In liaison with the Manager,ensure sufficient equipment for the operation of the outlet·Be attentive in checking quality of food and beverage service·Ensure linen exchange procedure is followed and all care is taken with linen·Ensure all back of house areas are cleaned and equipment stocked·Handle customer concerns and complaints with concern and understanding according to Hotelstandard·Actively solicit guest feedback in order to seek continual improvement in service and to ensure guestsatisfaction·Ensure all furniture and fittings, operating equipment and outlet décor is maintained and clean at alltimes·Communicate all comments and feedback from guests and staff to the Food and Beverage OutletManager·Ensure sales are maximised through suggestive up-selling Show less