Lee Mei Hui Carmen CSM®

Experience

• 

  Johnson Controls

  May 2009 - Jul 2009

  Human Resource Intern

  Carried out background screening• Assisted in training sessions• Assisted in SAP• Assisted in the payroll process

• 

  VITAL (Ministry of Finance)

  Aug 2010 - now

  • Currently, holding two portfolios as a Senior Section Manager and Covering Assistant Director handling 14 agencies including Political Holders • Oversees a team of 12 Payroll Senior Executives / Executives and 1 Section Manager in their daily operations• Presented Certificate of Recognition for nominated Best Project for FY 16- Standardisation of Secondment Arrangements• Involve and collaborate with Public Service Division and Accountant General’s Department in the upcoming WOG HR and Payroll System to share best practices and ideas to benefit the WOG• Lead a team of 5 members to design and implement workflow in IGEMs system with the objective of embarking on paperless journey- Impacting the work processes for 80 headcounts- Change Management- carrying out mass briefing to train staff as well as preparing them for the change through various initiatives - Facilitate User Acceptance Testing sessions Show less • Involve in the delivery of payroll for more than 2000 civil servants (Ministries)• Provide necessary guidance and supervision to the team of 7 Payroll Senior Executives / Executives in their daily operations in achieving the service standards stipulated and ensuring compliance with relevant operating procedures and processes• Plan and manage routine manpower resources effectively throughout the year (including work assignments/rotations, staff training, staff vacations, etc)• Manage staff in terms of their work performance, training to enable staff to perform their roles effectively• Investigate and respond to audit observations within the stipulated timeline• Manage escalated/complex/difficult customer and complex payroll issues/complaints to ensure service recovery and customer satisfaction within the stipulated service standards• Billing and invoicing of seconded officers to over 40 agencies• Involved in the setting up of new organization, Ministry Culture Community and Youths of a headcount of 200 by providing payroll knowledge and expertise• Involved in working with agency partners to streamline the allowance payments process• Verify complex manual computations of overpayment cases and ensure that recoveries are promptly followed-up• Perform audit checks for compliance to finance procedures and regulations• Lead the preparation and accuracy of the mid-year and end-year confirmation statements on accounts administered by Payroll & Claims department• Assist in conducting regular reviews of Service Partnership Understandings (SPUs) that organization maintains with respective agencies.• Team Lead of Lean Six Sigma (LSS) team to improve existing process of Expenditure of Manpower (EOM) reconciliation performed by Payroll Executives monthly (Green Belt Certified)• Presenter for the Ministry of Social Development and Family (MSF) Claims Roadshow and attended by around 60 MSF officers Show less

  • Deputy Director, Payroll Services (Agencies)

    Aug 2024 - now

  • Assistant Director, Center of Excellence (HR & Payroll Office)

    Sept 2023 - Aug 2024

  • Assistant Director (Payroll & Claims)

    Mar 2018 - Aug 2024

  • Senior Section Manager (Payroll & Claims)

    Apr 2017 - Feb 2018

  • Section Manager (Payroll & Claims)

    Aug 2010 - Mar 2017