Nader Saad

Experience

• 

  Misr Marine and Reefers Services

  Mar 2007 - Feb 2008

  Pre-Sales Engineer and Administration

  • Misr Marine and Reefers Service (MRS) is an Electric and air conditioning spear parts supplier and survey.• By studying customer needs and providing those needs in the required quantities and specifications on time, ROI increased by 4%.• Responsible for the preparation of tenders as well as for providing customers with workers trained to complete some of their own business• Gaining extensive knowledge of products and services to provide best-in-class sales engineering solutions.• Configured and modified product systems to meet customer-specific needs. Show less

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  Brauns GmbH, Egypt branch

  Jan 2008 - Apr 2008

  Project Engineer

  • Brauns GmbH is the in-house civil contractor for Egyptian Liquefied Natural Gas ELNG.• Create material requirement planning and negotiate with suppliers from different countries to support my company with the materials requirement to complete the project with ELNG.• Monitoring installation of materials and equipment for compliance with drawings and specifications.• Determined and scheduled priorities as required to progress engineering work.• Developing the work site and increasing efficiency, such as reducing fuel consumption, as the development resulted in reducing fuel consumption by 27%.• Preparing job safety analysis for the whole project, and getting the approval from the client's risk management department.• Responsible for document exchange between my company and ELNG. Show less

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  CITC Communications and Information Technology Center, Mansoura University

  Apr 2008 - Mar 2011

  Senior Network Engineer

  • Network Engineer at Mansoura University (Hierarchy Design Network, about 40 km fiber cables, 250 Edge Switches, 24 Distribution Switches, 50 access points and 3500 Nodes and 4000 Users)• Provides customers with the required support within service level agreements ensuring product installations, software implementations, software, and operating system performance issues• Oversaw the company's entire network and related policies covering use, maintenance, and infrastructure.• Establishing and monitoring key performance metrics to verify consistent compliance with important networking standards.• Backed up the support desk team to handle user problems and technical concerns.• Deploy and program a software application using Python language and MySQL to manage Mansoura University nodes and create reports• Install, Monitor & and troubleshoot University LAN & WAN Network• Member of the Team Work of Enhancing Mansoura University Network Infrastructure 'ICTP 2'• Installing fiber cables between backbone and distribution switches• Installing, configuring, and managing Distribution and access switches• Using VLAN technology to limit broadcasts and increase security (add required configurations to Distribution and access switches)• Support Network Engineers in outdoor sites at Mansoura University• Prepare network design and document a suitable and cost-effective solution to respond to the customer's requirements and fulfill his business needs. Show less

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  TransIT

  Apr 2011 - now

  • Negotiate with clients about their needs, and define a proper solution, meet their requirements in an efficient way• Develop, and maintain relationships with customers and suppliers through account development.• Research new technologies and opportunities for process and system improvements• Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.• Follow-up and monitor the process applied in my working area and projects• Handling department resources inside my working area• Follow-up projects that are implemented in my working area Show less • Using ticketing systems to manage and process support actions and requests.• Overseeing the day-to-day operations of the Technical Support Team• Acting as a senior agent who will drive customer satisfaction through customer support• Providing direct supervision of the technical support staff which may include, evaluations, and disciplinary actions• Acting as a mentor and providing oversight, coaching, and training to technical support staff.• Translating complex technical issues into digestible language for non-technical users.• Monitoring systems in operation and quickly troubleshooting errors. Show less • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues• Assessing system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Explaining technical information in clear terms to non-technical individuals to promote better understanding.• Take ownership of customer issues reported and provide them with the required support within service level agreements ensuring product installations, software implementations, software, and operating system performance issues, and Network issues• Support the Network team in my responsible area (West Delta Region), including reconfiguring switches via team viewer application or phone call, new installation of passive components, and troubleshooting• Support Application team in my responsible area for different projects and applications including a reservation system for end-user equipment (POS) and station servers, a Ticketing vending machine (TVM), and PCM ticketing (PCM project is the biggest project in Egypt for using PDA devices for ticketing)• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team• Preparing accurate and timely reports. Show less

  • Vice manager of Technical support Engineer Dept. For Ports project

    Apr 2023 - now

  • Technical Support Team Leader

    Jan 2021 - Mar 2023

  • Senior Technical Support Engineer

    Apr 2011 - Jan 2021