Sarah Negm

Experience

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  Citi

  Jul 2010 - Aug 2010

  Summer Trainee

  - Provided dedicated support to a member of the Global Trading Services department, ensuring seamless execution of transactions and prompt resolution of client requests.- Assisted in managing client interactions, addressing inquiries, and maintaining high levels of customer satisfaction.- Contributed to the preparation and finalization of end-of-month reports, ensuring accuracy and timeliness to support departmental goals.

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  Hi-Tech Office Systems

  Nov 2011 - Apr 2012

  Account Manager

  - Led logistics operations by coordinating with suppliers and transport companies to ensure the timely and efficient delivery of good for office fit out projects- Prepared and drafted comprehensive documentation for tenders ensuring accuracy and compliance with requirements- Partnered with real estate companies to enhance market visibility and awareness of offered services - Demonstrated exceptional organizational skills by arranging travel, accommodations and team-building activities to support cohesion- Managed email communications, organized project-specific information, maintained different spreadsheets and created impactful PowerPoint presentations for team use- Handled Public Relations for events, ensuring brand image consistency and effective audience engagement Show less

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  Oracle

  Apr 2012 - Dec 2013

  Credit and Collections Analyst

  - Handled customer porfolios from Middle East, Egypt and South Africa- Coordinated with sales and consultants towards booking new orders, ensuring customer satisfaction- Analyzed credit data and financial statements to determine the degree of risk involved in extending credit and approving new deals on customer accounts- Analyzed, researched and reconciled transactions on customer accounts to ensure accuracy and completeness of the account information; met cash collection and aged debt targets- Reviewed additional securities (i.e. bank guarantees, letters of credit) to minimize risk for new business- Created reports (i.e. commission files) and participated in transaction processing audit; verified purchase orders and contracts to comply with company policy- Effective communication skills gained through liaison with broad range of customers up to executive level- Initiated and successfully finalized a project that helped reduce delays in payment for the MEA region Show less

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  Newforma

  Dec 2013 - May 2016

  Business Development Executive

  - Develop in-depth market knowledge within the AEC (Architecture, Engineering, and Construction) industry, researching prospective clients and identifying emerging business opportunities- Monitor construction projects across the Middle East and UK, creating a strong pipeline by uncovering new business prospects- Generate and nurture leads, efficiently passing qualified opportunities to the external sales team for further engagement and conversion-Collaborate closely with the marketing team to drive lead generation through social media, events, and client referral Show less

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  Oracle

  Jun 2016 - Nov 2017

  Customer Experience Solutions |Territory Manager CX | Cloud Apps| Egypt & Libya

  - Empower customers to unlock the full potential of Oracle Cloud Applications by providing strategic insights and personalized guidance- Drive organizational success in digital transformation by delivering exceptional customer experiences and tailored solutions- Specialize in digitizing processes, offering actionable advice on strategy and solutions to align with customer goals- Educate and assist clients, companies, and industries in leveraging Oracle Sales, Marketing, Social, and Services applications to achieve measurable results- Lead the successful implementation of CX projects in collaboration with Oracle partners, ensuring seamless adoption and value realization- Manage end-to-end sales of Oracle CX products across the assigned territory, consistently exceeding targets and fostering long-term customer relationships Show less

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  Tableau Software

  Dec 2017 - May 2018

  Middle East Account Manager

  - Empower customers to visualize and derive meaningful insights from their data using Tableau's advanced analytical capabilities- Serve as the face of Tableau, representing its suite of services to clients across diverse industries and organizational sizes- Strategically develop and manage a robust sales pipeline, identifying and assessing high-potential prospects- Deliver impactful product demonstrations that highlight Tableau's value proposition and drive engagement with potential customers- Proactively manage customer accounts, fostering strong relationships and identifying opportunities to upsell and expand services Show less

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  Oracle

  Jun 2018 - Dec 2022

  Marketing Cloud Snr. Customer Success Manager EMEA

  - Oversee a portfolio of Oracle Marketing Cloud customers, ensuring they fully leverage the platform's capabilities to achieve maximum value.- Craft tailored customer strategies focused on driving value adoption and aligning cloud applications with their business goals- Build a deep understanding of clients’ objectives, direct marketing strategies, technology ecosystems, operational workflows and strategic partnerships- Continuously monitor industry trends and emerging best practices, proactively sharing insights with clients and the Customer Success team to foster innovation and growth Show less

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  Genpact

  Dec 2022 - May 2025

  Brand, Field Operations and Marketing Strategy Manager

  - Lead and manage a team of more than 20 members for Marketing Operations while overseeing the Finance team- Ensure team performance and client delivery in alignment with SLAs- Serve as a Subject Matter Expert (SME) in brand and marketing strategy- Mentor and support the professional development of all team members- Offer guidance and support in executing ongoing marketing campaigns- Design and implement internal brand management strategies to achieve optimal results- Create business case studies highlighting measurable impacts for both new and existing customers - Collaborate with local brand managers to support marketing activities and provide best practices for seamless omnichannel journey mapping Show less