Noura Alkandari

Experience

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  Al-Tijary Bank

  Mar 2010 - Sept 2011

  Call Center Agent

  - Answering customer’s calls- Loan and Credit Calculation- Filling in complaint forms- Handling customer’s special requests- ATM and Credit Card cancelation and issue- Monitoring new employees call performance and knowledge base- Filling in shift reports, after checking: system status, ATM machine status, employee attendance, number of ATM and Credit Card cancelations and issuance, fraud instances, online banking status and online money transfers- Formulated an English protocol presentation for employees usage and evaluation- 3 Awards for being in the top five employees (first time for a part timer) Show less

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  Burgan Bank

  Aug 2013 - Jan 2015

  - Develops drafts and seeks approval of updated and reflective job descriptions in cooperation with respective business units- Evaluates the different jobs at the Bank using the Bank’s formal Job Evaluation Plan, and recommend to superiors changes which may be required of the job evaluation system to ensure equitable administration for the benefit of the bank and the bank's staff- Sets up appointments for interviews with managers, supervisors or incumbents for the purpose of developing sufficient background of information regarding job content. Use appropriate means to gather job information and draft job descriptions for roles where they do not exist- Maintains the manpower plan by keeping updated records of vacancies, organizational structure and recommends appropriate action to maintain healthy levels of staffing- Analyzes proposed changes in organization structures including segregation or addition of functions and/or levels and submits recommendations. Maintains updated charts all the time- Design in develop and conduct in-house training where applicable, using adequate facilitation skills and ensuring quality training- Assists individuals and supervisors determining training needs using available assessment tools and performance management data- Aggregates business units’ training needs and prepares the annual training programs and escalate it for the Training Manager approval- Provides advice, coaching and motivational support to the Bank’s new hires to address their performance issues and/or help them achieve their Competency targets- Training Projects/Programs: Burganers Development Program (new recruits), Core Banking Systems Training, Anti Money Laundering Training Program Show less - Screen applications and identify a short-list of competent candidates for vacant positions and develop a pool of qualified candidates in advance of need- Implements and follows up on the Bank staffing and recruitment policies and procedures- Efficiently and effectively fill open positions- Prepares all routine documentations and required checks for new employees, and maintains files and records of all applicants for quick retrieval and processing- Obtain references in accordance with established Bank procedures for all applicants who are offered a position with the Bank- Utilize the internet for recruitment- Follow up on completion of probationary period and advice on staff confirmation- Schedules and conducts prescreening interviews and follows up with interviewers and department heads for feedback as per the set processes and procedures Show less

  • Organizational Development Officer

    Nov 2013 - Jan 2015

  • Recruitment Officer

    Aug 2013 - Nov 2013
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  Public Authority for Applied Education and Training, PAAET

  Sept 2017 - Jan 2019

  Instructor

  Volunteering at the PAAET to teach English and Business Correspondence

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  Australian College of Kuwait

  Oct 2019 - Dec 2020

  Creating/updating policies and procedures, audit follow up and reports, planning and organizing orientation and graduation ceremonies, student appeal, and non-academic student related matters Innovation and Entrepreneurship Center

  • Sr. Officer - Student Affairs

    Aug 2015 - Dec 2020

  • Teaching Assistant

    Oct 2019 - Nov 2020
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  Kuwait technical college

  Jan 2021 - now

  • Director of Student Services

    Sept 2023 - now

  • Manager - Student Advising

    Jan 2021 - Sept 2023