Aleksandra I.

Experience

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  Mooda Laboratorio Creativo

  Aug 2009 - Feb 2010

  Graphic Designer

  ▪ Developed numerous marketing programs (logos, brochures, newsletters, infographics, presentations, and advertisements) and guaranteed that they exceeded the expectations of our clients.▪ Designing creatively and printing clothing, according to consumer's requests▪ Skilled with Adobe Creative Suite (Illustrator, Photoshop, InDesign)

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  RWM - lifting solution

  Jun 2013 - Aug 2013

  International Trade Assistant

  • Translated manuals and certificates from Italian to Russian for an international electric hoist company.• Managed administrative tasks during summer months, gaining valuable experience in customer communication.• Developed skills in clear and professional foreign language communication and cross-cultural interactions.• Acquired new client portfolio in the Eastern European Market

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  Erasmus Student Network

  Mar 2014 - Jun 2014

  International Volunteer

  ▪ Cared for children living in a care home, some of whom had disabilities, preparing food and providing entertainment and educational activities.▪ Learned how to communicate with children of a variety of ages, with disadvantaged backgrounds, and all while keeping them engaged and enthusiastic.

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  Voxpro

  Sept 2014 - Sept 2015

  Customer Service Specialist

  As a Customer Service Specialist at Airbnb, I was responsible for providing exceptional support to users through both inbound and outbound calls. My primary goal was to ensure a seamless experience for Airbnb hosts and guests, addressing their inquiries, resolving issues, and ensuring customer satisfaction with the platform.Key responsibilities included:• Inbound & Outbound Support: Handled a high volume of inbound and outbound calls, assisting guests and hosts with booking inquiries, account management, payment issues, and troubleshooting platform-related concerns.• Issue Resolution: Proactively addressed and resolved customer complaints, ensuring timely and effective solutions for issues related to bookings, cancellations, refunds, and user account discrepancies.Product Knowledge & Guidance: Provided detailed information about Airbnb’s services, policies, and features, helping users navigate the platform and optimize their experience.• Customer Satisfaction Focus: Delivered high-quality, empathetic support to customers, ensuring a positive experience and fostering loyalty to the Airbnb brand.• Collaboration with Teams: Worked closely with other internal teams, such as the escalations and technical support teams, to resolve complex issues and enhance the overall customer experience.• Feedback & Improvement: Identified trends and recurring issues through customer interactions and provided feedback to management for continuous improvement of customer service protocols and platform functionality. Show less

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  CPM International

  Oct 2017 - Apr 2020

  Quality Management Specialist (QMS)

  As a Quality Management Specialist at CPM, I was responsible for ensuring the high standards of customer service and communication quality for Colgate-Palmolive's call center operations. My role involved managing the quality of contacts received, providing constructive feedback, and facilitating ongoing training to improve performance and maintain consistent service excellence.Key responsibilities included:• Quality Monitoring: Regularly assessed and evaluated incoming customer service interactions across various channels (e.g., phone, email, chat) to ensure adherence to company quality standards, customer service protocols, and Colgate-Palmolive’s brand guidelines.• Feedback & Reporting: Analyzed contact quality and provided actionable, data-driven feedback to agents to improve their performance and enhance the overall customer experience. Generated detailed reports highlighting key performance metrics.• Training & Development: Conducted training sessions and workshops for call center agents, focusing on quality improvement, communication skills, product knowledge, and best practices for handling customer inquiries and issues.• Process Improvement: Identified trends and areas for improvement in call handling and customer satisfaction, working closely with team leads and management to implement process optimizations.• Compliance & Standards: Ensured that all interactions met both internal and external compliance requirements, including regulatory standards and industry-specific guidelines.• Customer Experience Enhancement: Collaborated with stakeholders from Colgate-Palmolive to align the call center’s quality standards with the company’s overall customer service strategy and brand values. Show less

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  Amazon

  Apr 2020 - Dec 2024

  Account Manager

  As an Account Manager at Amazon, I was responsible for managing a portfolio of seller accounts, focusing on driving their growth through strategic account management and personalized solutions. My role involved analyzing seller performance, identifying growth opportunities, and developing tailored strategies to help them maximize their success on the platform.Key responsibilities included:• Strategic Account Management: Provided ongoing support and guidance to sellers, ensuring they were optimizing their product listings, pricing, and inventory management to enhance sales performance.• Growth Strategy Development: Collaborated with sellers to develop data-driven strategies for business growth, increasing sales and improving key performance metrics.• Upselling Sponsored Ads: Drove the adoption of Amazon's advertising products by upselling Sponsored Ads, resulting in increased visibility, traffic, and conversion rates for sellers.• Performance Analysis & Reporting: Utilized Amazon’s analytics tools to track and assess account performance, providing actionable insights to help sellers improve their ROI.• Client Relationship Building: Developed strong, long-lasting relationships with key clients, offering proactive support and fostering a positive partnership for mutual success. Show less

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  ITPhotonics

  Mar 2025 - now

  Business Development Manager

  As a Business Development Manager at ITPhotonics, I drive the growth and market expansion of Polispec, our advanced NIR (Near-Infrared) technology. I focus on identifying new business opportunities, establishing key partnerships, and creating strategic sales plans to position Polispec as a leading solution in industries such as quality control, manufacturing, and agriculture. I work closely with stakeholders to deliver tailored solutions, build strong client relationships, and drive the adoption of our technology to optimize quality measurement processes for clients worldwide. Show less