Leslie Pañares

Experience

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  DBS Bank

  May 2000 - Dec 2002

  Information Technology Analyst

  Involved as a Systems Analyst in handling the Enhancement and Maintenance of the following Systems: Savings Account System, Generic Payments and Receipts System, Billing System, Quick Cheque Deposit System, Fraud Alert System, Generic Consolidated/Combined Statement System and Fixed Deposit System for DBS.

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  IBM

  Dec 2002 - Mar 2005

  Information Technology Analyst

  Involved as a Systems Analyst in handling the Enhancement and Maintenance of the following Systems: Savings Account System, Generic Payments and Receipts System, Billing System, Quick Cheque Deposit System, Fraud Alert System, Generic Consolidated/Combined Statement System and Fixed Deposit System for DBS account for IBM, Singapore.

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  Citi

  Mar 2005 - Feb 2011

  Vice President

  Managed the BAU (Business As Usual) and Project initiation requests as well as 24x7 production support of Citibank’s Global Relationship Banking (GRB), Systematics Card Reference File (CRF) and the host processing of GRB-UWS (Front End Customer/Account/Card System) to support the Global Consumer business located across multiple time zones in Asia Pacific and Central Middle Eastern and European regions.

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  Bank of America Merrill Lynch

  Sept 2011 - Jan 2019

  Major Incident Manager

  The Major Incident Management team provides operational major incident service support across Bank of America Merrill Lynch’s large and complex Global Markets Technology Operations mainly Trading and Technology Infrastructure both in global and regional setting. The primary responsibility is to manage the co-ordination and communication of major incidents and to facilitate bridge lines to service restoration within a timely manner.

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  TD Securities

  Jan 2019 - now

  Major Incident Manager