Rebecca Bird

Experience

• 

  Basses Taste of Country

  Jan 2013 - Jan 2015

  Customer Service Representative

  -Maintain an organized and team-oriented workplace-Help management solve problems with customers and ticket sales -Balance work, school, and a busy basketball schedule -Prioritize my time in order to put maximum effort into each part of my schedule

• 

  Walgreens

  Apr 2017 - Sept 2024

  -In March, I was accepted into the RXOM position at Community Walgreens. At this pharmacy, we specialize in helping those with HIV/AIDs and inflammatory and heart conditions.-Direct responsibility for day to day management of team including hiring, compliance with company HR policies and disciplinary actions as needed-Work closely with Pharmacy Manager to ensure efficiency in pharmacy -Responsible for inventory verification and management-Attend events hosted by pharmaceutical sales representatives to market our pharmacy and network with healthcare professionals-Fully document all phone calls and issues in our system to communicate to all team members that a problem has been solved or a task has been completed Show less -Recruit, interview, hire and develop technicians via ATS system in accordance to company policy, accountable for identifying areas of more training and ensuring coverage in all areas of pharmacy-Exercise independence to delegate and assign tasks to technicians; empower technicians to complete core tasks by themselves-Manage pharmacy workflow and weekly schedules according to staffing budgets-Adjust team member hours in Kronos and generate reports to management as needed-Recognize trends that could be improved upon and work with Pharmacy Manager and Store Manager to improve efficiency in the pharmacy as well as the patient's experience-Correct low performance indicators and led the district in workflow scores Show less

  • Pharmacy Operations Manager

    Mar 2023 - Sept 2024

  • Pharmacy Operations Manager

    Nov 2022 - Mar 2023

  • Senior Certified Pharmacy Technician

    Jun 2020 - Nov 2022

  • Customer Service Representative

    Apr 2017 - Jun 2020
• 

  City of Milwaukee

  Sept 2024 - now

  Human Resources Analyst