Aden Cox

Experience

• 

  Brenda Road MOT Centre

  Jan 2013 - Jan 2014

  Customer Services Assistant

  Originally taken on to create and implement a bespoke database for the company. Subsequently given the opportunity to work alongside mechanics. Areas include:- Introduction of a semi-digital booking system- Liaising with counterparts within key businesses to organise the collection, testing and delivery of fleet vehicles due for MOT- Daily coordination between customers and vehicle technicians to ensure a timely customer experience

• 

  L3Harris Commercial Aviation

  Sept 2017 - Jan 2020

  Integrated ATPL Whitetail

  - ATPL Theory average of 94%. First series, first attempt passes in both CPL and IR skills tests- MEP Class Rating January 2020- MEIR February 2020- Advanced UPRT Certificate March 2020- MCC/JOC June 2020

• 

  Sitel

  Jan 2020 - Nov 2021

  Management role overseeing a team of 30 agents working on the Test and Trace campaign.- Ensuring key performance indicators are upheld using in depth reporting and analysis tools - Leading one-to-one coaching sessions to aid personal development - Team Lead for Disciplinary, Probation and Review processes Outbound calls to confirmed contacts to gather sensitive information used in the tracing of COVID19. - Strong customer service focus and team working - High degree of autonomy and workload management

  • Team Manager - NHS Test & Trace

    Jun 2021 - Nov 2021

  • NHS Test & Trace

    Jan 2020 - Jun 2021
• 

  University of Bristol

  Nov 2021 - Dec 2023

  Support and development of various University systems including Planon and StarRez- Project based work using the Agile methodology, focusing on effective Team Resource Management- Extensive Microsoft Power Platform experience- Constant engagement and coordination with internal and external stakeholders

  • Campus Digital Systems Coordinator

    Nov 2022 - Dec 2023

  • Campus Systems Support

    Nov 2021 - Dec 2022
• 

  British Airways

  Dec 2023 - now

  First Officer