Betty Thomas

Experience

• 

  Market Information Specialists

  Jan 1986 - Jan 2000

  President

  Market Research Consulting Firm. Developed business plan, implemented marketing strategy, grew client base and hired, trained and managed staff. Conducted survey and focus group research studies for public and private sector clients in a variety of industries.

• 

  Aerial Communications

  Jan 1996 - Jan 1998

  Facilities manager and HR coordinator

  Performed HR function, facilities management, managed administrative and sales service staff of 5, was liason with corporate headquarters, resolved escalated customer service issues, and reported to Director. Participated in the build up of staff from 6 to over 100 employees as we launched service in the Orlando area. Aerial was later sold to VoiceStream and then T-Mobile.

• 

  AAA

  Jan 2000 - now

  Senior Analyst

  Manage complex custom club, business line, R&D and pilot projects. Perform ongoing competitive intelligence. Launched new ongoing customer satisfaction tracking study. Experienced focus group moderator. Excellent verbal, written, presentation and interpersonal skills.