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Philip Tisdall

Philip Tisdall

Customer Representative

Followers of Philip Tisdall241 followers
location of Philip TisdallWest Midlands, England, United Kingdom

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  • Timeline

  • About me

    Senior Project Manager at IMTF

  • Education

    • King's College London

      2009 - 2010
      MA Terrorism Security & Society War Studies

      Activities and Societies: 1st Team Hockey Player Dissertation: ‘A Critical review of the UK Prevent Strategy: specifically discussing preventativemeasures against the radicalisation of Muslims in Britain.’A study which investigated the cultural, religious, political and ideological importance of key issues when attempting to understand the threat of terrorism in Britain. In particular it explored the government’s attempt to instigate policy measures to prevent radicalisation and decrease the terrorist threat today.• Terrorism… Show more Dissertation: ‘A Critical review of the UK Prevent Strategy: specifically discussing preventativemeasures against the radicalisation of Muslims in Britain.’A study which investigated the cultural, religious, political and ideological importance of key issues when attempting to understand the threat of terrorism in Britain. In particular it explored the government’s attempt to instigate policy measures to prevent radicalisation and decrease the terrorist threat today.• Terrorism & Counter-Terrorism (national and international);A comprehensive understanding of the foundations of the concepts of Terrorism and counterterrorism and their relationship to the field of security studies.• British Intelligence; historic and contemporary;• Contemporary British Defence Policy;• Chemical, Biological, Radiological, Nuclear (CBRN) Security; Show less

    • University of Kent

      2006 - 2009
      BA War Studies History Upper 2:1

      Activities and Societies: 1st & 2nd team Hockey player Hockey Club Secretary 2nd year Dissertation: ‘An analysis of the partnership between military theorist, Basil Liddell Hart, andLeslie Hore-Belisha, Secretary of State for War (1937-1940).’Related Modules:• The Nature of Command.• The Cold War (1941 – 1991).• Churchill’s Army: The British Army (1939 – 1945).• Blitzkrieg to Bagdad: Armoured Warfare in Theory and Practice.

  • Experience

    • Nationwide Building Society

      Jan 2012 - Jun 2013
      Customer Representative

      A position on the front line of Nationwide’s retail sector and a role which demands the highestlevel of customer service and satisfaction at every interaction. A role that requires dedicationand a passion for good customer service along with a tenacious attitude and close attention todetail.• Problem solving customer queries.• Working within a team that requires good communication and relationship building.• Identifying and qualifying the financial needs of customers through sound communication andproposing Nationwide portfolio solutions.• Responsible for the movement and storing of all Branch cash deposits on a daily basis.• Delivering good customer service across the counter as well as on a one to one basis in a closedoffice environment. Show less

    • West Mercia Police

      Mar 2012 - Nov 2013
      Special Constable

    • FICO

      Jul 2013 - May 2023

      Working within the Fraud Practice at FICO as a Subject Matter Expert, specifically in credit and debit card protection in the tier one and two Banking sector. I support the installation and delivery of FICO’s Fraud Manager Software to clients across the EMEA region, helping to manage and implement Fraud Solutions with high levels of travel to client site. My time in this role has enabled me to develop specialist functional business delivery skills within the Fraud and Banking sector; building transferable skills in people management, critical analysis, problem-solving, group working, written and oral presentations and has given me the valuable opportunity to build professional relationships with colleagues and clients across EMEA.Key Achievements• Recognition received from senior FICO colleagues for consistent professionalism and tenacity in dealing with a client, providing stability and direction and managing the project on behalf of FICO while on client site.• Recognition received from senior client management of a UK tier one bank for longstanding and consistent project support and crucial relationship management across departments and platforms. • Lead and sole FICO resource responsible for the presentation and training of clients on site in Austria, Italy and the Netherlands. • Integral member of FICO delivery team supporting client’s onsite in South Africa. Show less

      • Senior Project Manager

        Dec 2022 - May 2023

      • Lead Project Manager

        Oct 2020 - Dec 2022

      • Lead Solutions Consultant

        Dec 2019 - Oct 2020

      • Solutions Consultant II

        Jul 2013 - Oct 2020

    • West Mercia Police

      Sept 2016 - now
      Special Constable

    • IMTF - Excellence in RegTech Solutions

      May 2023 - now
      Senior Project Manager

  • Licenses & Certifications

    • APM Project Fundamentals Qualification

      Association for Project Management
      Mar 2023

    • PRINCE2® 2017 Foundation

      ILX Group
      Feb 2021

    • PRINCE2® 2017 Practitioner

      ILX Group
      Oct 2022

  • Volunteer Experience

    • Special Constable

      Issued by West Mercia Police
      West Mercia PoliceAssociated with Philip Tisdall